Job Description

Street Works Coordinator

Ensuring that street works are carried out efficiently, safely, and with minimal disruption to the public. Assisting other departments with front and back-end administration, communicating throughout the lifecycle or works in both the public and private boundaries.

Role and responsibilities, but not limited to:

Administrative Support Liaison and Coordination Permit Management Risk Management and requesting extensions Maintaining accurate records Compliance and Quality Control Stakeholder Communication Environmental and Sustainability Considerations Customer Care Training and Development NRSWA noticing experience / knowledge preferable. Experience working within the Utilities industry. IT literate with good knowledge of Microsoft applications including Word and Excel. Good administration & communications skills, and an analytical approach to tasks. Consistent attention to detail & accuracy. Awareness of Customer Satisfaction for both internal and external sources. Self-motivated, able to motivate others effectively and work as part of a team. Previous experience using Maximo / Symology / Street Manager / Aurora would be advantageous.
Detailed Responsibilities:

Maintaining professional working relationships with our clients within the utilities sector. Consulting with local authorities where needed. Request extensions with the local authorities to avoid any S74 liability. Permit Processing, manage the issuance of permits for street works projects, ensuring compliance with relevant regulations and guidelines. Coordinate with various stakeholders including utility companies, contractors, local government agencies, and residents to schedule and plan street works activities efficiently. Requesting/Arranging TM from subcontractors & anti-skid where applicable. Maintain accurate records of permits, inspections, and other relevant documentation related to street works projects. Ensure that all street works activities are complaint, adhere to relevant laws, regulations, and safety standards. Coordinate inspections of street works to verify compliance with permit conditions and quality standards. Address any conflicts or issues that may arise during street works projects, including addressing complaints from residents or businesses, ensuring resolution. Serve as a point of contact for enquiries related to street works, providing information and assistance to stakeholders as needed. Undertake the day-to-day street works tasks in accordance with our clients KPI's and contractual SLA's. Share any potential opportunities for process improvement within the street works department with your line manager. Consulting with the client's customer care team directly to investigate & resolve customer enquiries & complaints. As above for enquiries received internally, via our company website, landline & email. Maintaining the customer care mailbox and street works email distribution group. Working with multiple systems - clients & in-house. Reporting weekly on all received customer contact, root causing and reporting on resolutions to the client's Customer Management team. Consulting with clients Claims dept to assist with quotation & planning of works. Chasing outstanding / unresolved works ensuring the client and customer is updated. Adjusting & adding specific tasks to existing job records to ensure correct execution. Ensuring compliance with Health & Safety and environmental policies. Daily coordination with other departments to support the smooth running of our BAU.
?Position Type: Full-time 7.30am-5.30pm Mon-Fri, Weekend & Bank Holiday Cover where required

Location: Codham Hall, Brentwood

Job Type: Full-time

Pay: From 23,795.20 per year

Benefits:

Health & wellbeing programme On-site parking
Schedule:

Monday to Friday Weekend availability
Application question(s):

Are you a driver with your own means of transport?
Work Location: In person