Job Description

Ref Number

B01-05280

Professional Expertise

Student Well-being and Registry

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

36,433-41,833

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

No

Closing Date

29-Jan-2026

About us

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UCL aims to distinguish itself as a university that offers rich on-campus experience and supports its students to a consistently high standard. We believe that a focus on each and every student, alongside building a diverse and engaged community, is vital to helping students have quality student life and achieve their full potential at UCL and beyond.




UCL has a team of Student Advisers based in faculties to support its undergraduate students. The Student Advisers support new students with orientation and transition to university life. They engage with students proactively, demonstrating interest in their university experience and care for their wellbeing; offering opportunities and activities for personal development, alongside facilitating connections between students and staff. The Student Advisers will guide students through relevant UCL policies and processes, promoting and enabling equality and inclusion, resolving issues, signposting or referring enquiries as appropriate.

About the role

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The Student Adviser Support role provides support to the Student Adviser team and the wider SSWS team. They are an initial point of contact for students to access wider Student Support and Wellbeing Services (SSWS), which they represent and promote. The Student Adviser Support predominantly helps provide support to students transitioning into university life and other priority students through outreach, answering enquiries by phone, and through askUCL (the student enquiry system), and hosting year-round community building activities. Student Adviser Support identifies challenges students may be facing and work with them to find a solution to ensure each student has the very best experience while studying at UCL. The primary work location for this role may be Bloomsbury, or UCL East Campus, and you will be expected to travel to any of these or other campuses on a regular basis.



If you have any queries about the application process, please contact Passant Khalifa at: p.khalifa@ucl.ac.uk



If you have any queries about the role, please email Jonathan at ssw-businesspartners@ucl.ac.uk.

About you

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Applicants must have substantive knowledge of the HE sector, in particular student services and administration, together with in-depth knowledge of national and international trends and innovations in the provision of student services.



The successful applicant will have previous work experience within a customer-focused team and a genuine interest in supporting staff and students; they will also have previous experience of delivering student support. You will be someone who prioritises customer care and wellbeing, taking a sensitive and diplomatic approach, and who demonstrates motivation for the role. You must be organised, resourceful and proactive, with an ability to work autonomously, complete projects, and customer insight activities.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:




41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

Additional 5 days' annual leave purchase scheme

Defined benefit career average revalued earnings pension scheme (CARE)

Cycle to work scheme and season ticket loan

Immigration loan

Relocation scheme for certain posts

On-Site nursery

On-site gym

Enhanced maternity, paternity and adoption pay

Employee assistance programme: Staff Support Service

Discounted medical insurance




Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.