Job Description

About The Role

We are now looking to recruit a

Student Advisor

to join our Falmouth Online team. Working collaboratively with colleagues across the organisation this role will be responsible for leading on the delivery of an outstanding student experience for students on Falmouth University's online courses. Falmouth's online portfolio has grown significantly since its launch in 2016, with more than half of Falmouth's postgraduate students studying online; the ambition is to continue this strong growth trajectory and ensure that Falmouth's portfolio is positioned to reach new markets and meet evolving student needs.

The Student Adviser is key to providing an excellent student experience, you will be the first point of contact for non-academic student queries, responsible for providing advice and support directly to the student where appropriate and triaging/signposting where required. You will also support the Senior Student Adviser to establish and improve processes, collate student feedback and contribute to strategies for improving the student experience.

About You

You'll need outstanding organisational and communication skills, and although experience working within higher education would be advantageous, if you've got recent and relevant experience of customer/client support we can support you to adapt your skills to our environment.

We are looking to hear from candidates who also have the following skills/experience:

An understanding of the principles and practicalities of online learning Experience of complying with established policies, procedures and timescales Experience of providing customer/student/client support face to face, on the phone or online
For further details on the skills/experience required for this role, please see the full job description above.

This is a full time, 35 hours a week position across Monday-Friday.

This is a hybrid role with one day per week to be worked on campus.

If you are looking to have an informal discussion about the vacancy ahead of applying, please email Laura Thomas, Senior Student Advisor: laura.thomas@falmouth.ac.uk.

The closing date for the position is

Sunday 26 October 2025.

Interviews will take place on

Thursday 6 November 2025.

About Us

For more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall's University, a strong local and anchor institution within its defining rural and coastal community.



Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all.

In return for your hard work and commitment, we offer excellent

benefits,

including:

Employer Pension Contribution up to 12%.

28 days + 8 days bank holiday.

Annual salary increments (Until top of grade reached)

Enhanced Maternity/Paternity Pay/Adoption Pay

Salary Sacrifice Car Scheme (Tusker)

Salary Sacrifice Cycle Scheme

Salary Sacrifice Home & Tech Scheme

Life Assurance

Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth's strategic vision and will adopt Falmouth University's HR policies and procedures in full.

Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.