Job Description

####

Chief Student Officer

Location:

Aston University Main Campus

Salary:

26,942 to 29,179 per annum

Grade:

Grade 06

Contract Type:

Fixed Term (12 months)

Basis:

Full Time

Closing Date:

23.59 hours BST on Wednesday 21 May 2025

Interview Date:

Thursday 05 June 2025

Reference:

0135-25

Release Date:

Monday 12 May 2025


As part of the Student Solutions Centre Team, the Student Centre Assistants ensure the delivery of a seamless, high-quality, and consistent support and experience offer to our students throughout their studies.


The Team of Student Centre Assistants provide front-line advice and triage to students along with administrative support to the Student Life teams.


With a passion for customer service and experience, you will be responsible for providing our students with an efficient and outstanding customer service experience right from the initial point of contact.


You will bring:

Extensive customer service experience to deliver excellent customer care, take ownership of customer queries and ensure resolution. Administrative expertise to provide reliable, efficient and effective administrative support to the specialist staff and their service functions. Proven team-working skills to contribute fully to a team focused on service delivery within a fast-paced environment and liaising with wider teams within Student Life to ensure queries are appropriately resolved.

The role is hybrid with the majority of the working week based on campus. A flexible approach to work is required, including occasional evening and weekends, when necessary.

What we offer:

Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train. Dynamic working is possible for this role, which means working both on campus and from home dependent on the activity. Further information on dynamic working can be found here. Excellent training and development opportunities. A generous annual leave scheme with 25 days bookable leave and a further 13 days of bank holiday and University closure days. Everyday discounts to a number of activities and retailers. Great family-friendly policies. On-site gym and pool with discounted staff membership available. Further information on our Benefits and Rewards can be found here.

Please visit our website

http://www.aston.ac.uk/jobs

for further information and to apply online.

The salary being offered for this role does not meet the minimum threshold required to sponsor new applicants to the Skilled Worker visa route. For candidates who do not already have a Skilled Worker visa, it is unlikely that Aston University will be able to offer sponsorship under this route. Please click

here

to see the Home Office guidance for more information.

If you are already in the UK with an existing Tier 2 or Skilled Worker visa, please contact

hr_immigration@aston.ac.uk

to discuss if the role will meet the eligibility criteria for Skilled Worker sponsorship.

Anonymous shortlisting will be carried out for this role as part of Aston University's commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate's name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.


Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston


We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.


If you require the job details document or an application form in an alternative format please contact the recruitment team at recruitment@aston.ac.uk