Job Description

Job details

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Responsible to


Admissions Enquiries Manager


Location


Kedleston Road, Derby Campus


Closing date


Thursday 31 July 2025


Salary


24,579 to 25,332 per annum, pro rata (For exceptional performers, there is scope for further progression up to 29,132 per annum)


Job grade


ATOS 3


Reference


0158-25


Contract type


Fixed term contract Until Late Oct 2025


Post type


Full-time


Adaptive working type


Onsite

This role will be based on site, primarily in the named location.



About the University
We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.



The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.



We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.



Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.


About the College/Department
The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.


About the role
Located within Admissions and/or the International Student Compliance team, this role will provide advice and support to current and predominantly prospective students on a wide range of practical issues including applications, the application process, offers, CAS issuance process, visas, EU settlement status, clearing and enrolment. The post holder will liaise closely with teams responsible for the onboarding and conversion of applicants to students, be this Admissions, Admissions Enquiry Team, International Compliance Team, Registry Operations, External Relations and the Student Hub.



The post holder will play a key role in addressing applicant conversion through to enrolment contributing to a positive applicant experience, be that through the processing of an application, issuance of a Confirmation of Acceptance for Studies (CAS), advice and guidance, confirmation and clearing or enrolment support.



The task of processing student records and awards involves multiple systems and therefore comfort and confidence with working across various technologies is key. In doing so, you will understand and adhere to the sequence, process and data capturing needs to feed management information and statutory returns.


About You
The ideal candidate will be able to demonstrate their ability to work effectively as part of a team in a fast-paced administrative environment. You will have strong organisational skills, with the ability to understand complex requirements, plan work efficiently, and manage competing priorities.



You will be expected to work independently and take ownership of your work, whilst working collaboratively across the team. Excellent judgment in handling situations and interacting with people, responding professionally and appropriately at all times is essential to the role. Building and maintaining strong relationships across all levels of the organisation is key.



If you are organised, professional and collaborative, we would love to hear from you!


Principal accountabilities
To provide support, information and advice to applicants, throughout the application to offer process.

Supporting application processing at key points in the cycle.

To provide support, information and advice to international students throughout the CAS application process.

To support with the assessment of applications who have been identified as being ready for a CAS to be issued. Ensuring that all supporting evidence submitted is rigorously assessed and deemed compliant prior to a CAS being issued. This includes ensuring that CASs are released within the required timeframe to support and enhance conversion

Using available audits and monitoring processes ensure quality assurance of own work and effective prioritisation to avoid creating bottlenecks and delays. Use initiative to resolve problems and queries relevant to responsibilities.

Manage and maintain accurate student record transactions and data to enable concise reporting for institutional decision-making, strategy development, internal audits and external returns e.g. UKVI, HESA and university league tables. Be proactive and transparent in completing any required investigative and remedial work to maintain accuracy.

Manage casework, in compliance with legal requirements and in line with the University's own procedures for case management and reporting, in accordance with SLAs.

Engage with and support applicants and students within the Student Hub, working collaboratively with all areas of the University to ensure the best response during the applicant to study journey.

Ensure that customer service provided to university staff, applicants and students is delivered as expected and to a high standard. Assist in establishing service level agreements with internal customers and service providers. Assist with the production, maintenance and analysis of relevant statistical information as require, in line with university procedures.

Support the University's enrolment function for international students with regards to the completion of right to study checks.

To assist with Open Days and special events either in an office-based role or as part of the activity itself.

To form part of the Registry taskforce supporting core operations such as CAS Issuance, Enrolment, Right to Study Checks, Graduation preparation and on the day support,

To assist in the development, planning, delivery, and evaluation of specific initiatives, such as Induction, to facilitate and support increased retention and engagement in addition to raising awareness amongst students of wider support available.

Within the context of wider University communication schedules, to support colleagues in implementing a 'keeping warm' communications strategy for students during the summer vacation, particularly those students' undertaking reassessment or deferred assessment, and those on leave of absence.

Collect and compile data from across institutional platforms and systems to enable accurate and timely monitoring of student engagement.

Record keeping and report writing:

Maintain records of interactions with students.

Produce data reports and analysis using available monitoring and evaluation data relevant to contacts with students, interventions and outcomes.

Ensure an inclusive service with a focus on delivering excellence.


Escalate issues or concerns to the allocated Team Leader/Line Manager.

Person specification

Essential Criteria

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Qualifications

Honours degree achieved within the last 2 years
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Experience

Experience of delivering information, advice, and guidance Experience of using data to manage workload Experience of delivering information in a creative and engaging way
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Skills, Knowledge & Abilities

Excellent customer service skills Working collaboratively across boundaries to achieve common goals Excellent interpersonal and communication skills Ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University Ability to take a professional approach and work on own initiative and as part of a team Confident and able to demonstrate digital competency across a range of technologies, including but not limited to Microsoft Office Systematic and organised to manage competing priorities Excellent ability to retrieve, manage and analyse data, identifying themes and patterns, making pragmatic recommendations for action, where required Ability to clearly present and articulate information verbally, as well as in writing to a range of audiences Ability to work in a fast-paced environment
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Business Requirements

Ability to work outside of normal working hours (including some evenings and weekends), to support the business during key University events, such as Graduation, Clearing and Open Days and at key student admissions points. Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata) Local Government Pension Scheme Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme Access to a variety of staff discounts at high street retailers Discounted onsite gym Cycle to Work scheme A flexible working environment A commitment to personal and professional development

Find out more about rewards and benefitsFind out more about rewards and benefits


Key contact
For further information and informal enquiries regarding the role, please contact Andreea Coman, International Compliance Manager via a.coman3@derby.ac.uk or Gemma Plant, Admissions Enquiries Manager via g.plant@derby.ac.uk


For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk.


Important information#

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.



Please visit visit our website for more information.


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Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.



We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.



Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.



When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.



The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant's name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.



However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.



For more information on equity, diversity and inclusion at the University of Derby, please visit our website.





A university that celebrates you

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Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.





Environment and sustainability


Don't miss your chance - join the team and make a difference today!