Job Description

Job Title:

Student Operations Support

Location:

Norwich

Role Type:

On-site



First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences. At FI, our commitment to excellence is driven by our core driving principle of putting people first. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.





Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an 'Outstanding' rating by Ofsted.

Job

s

ummary

The Student Operations Support role is responsible for providing general administrative support to the Student Operations Support team and Tutor team within First Intuition Cambridge Limited.

Duties

and

r

esponsibilities to include:

Using the training management system to set up courses, send out communications and create reports Order processing and invoicing for course bookings Ordering and organising dispatch of distance learning and course materials Answering Enquiries via phone and email from students and clients Listing new courses for sale on the website Managing the LMS system and dealing with any enrolment issues opening and distributing the mail and filing Maintaining and ordering stationary supplies Greeting students and directing them to their classrooms Organising and administering computer-based exams exam invigilation General office admin and support to the customer service and tutor team Looking after initial booking enquiries Supporting additional work as reasonably required by management from time to time. This list is not exhaustive.

Benefits

25 days annual leave PLUS bank holidays



3 FI Days per year



Hybrid working available, equipment provided for homeworking



Flexible-working positive employer with a range of family-friendly policies



Employee Assistance Programme: 24-hour confidential access to counselling and support services



Competitive Pension



Training and development opportunities



Long term career prospects in a growing company



Employee perks including a range of discounts to suit your lifestyle





We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974.



As a disability confident employer, we are committed to creating an inclusive and accessible recruitment process. We welcome applications from all qualified candidates and are dedicated to ensuring equal opportunities for everyone. In line with our commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments during the interview process, please let us know, and we will be happy to support you.



First Intuition collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see the privacy notice for further details.



First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.