Job Description

Student Services Adviser / Administrator (Marchwood Skills Centre)

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Brockenhurst College

are seeking a part-time, term time only permanent

Student Services Adviser / Administrator.

Required Monday to Thursday mornings and 7 hours on Friday. This forward-facing post has a competitive salary of

23,556 per annum pro rata

and the opportunity to join a local government pension scheme. You will provide a high standard of friendly and welcoming customer service and administrative support at our Marchwood Skills Centre.



As a college, we strongly support continuing professional development and will encourage you to develop your skills and interests through a wide selection of training programmes.



We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.



Organisation
Brockenhurst College
Curriculum/Support Area
Student Services
Contract Type
Permanent
Employment Basis
Term time only, part time hours
Contracted working hours
23 hours per week
Location
Marchwood Skills Centre
Salary
23,556 (pro-rata for term time only)
Closing date
25/05/2025
For this role, as a

Student Services Adviser/Administrator,

you will provide efficient and effective customer service and clerical support for our Marchwood Skills Centre.

Responsibilities as our Student Services Adviser

/ Administrator

include:

Dealing with telephone, face to face, email, and postal enquiries effectively in a welcoming and professional manner. Provide high quality customer service to assist students, staff and visitors, whether by telephone, email or in person. Ensure that the reception and office areas are well stocked with current and relevant information and kept tidy. Provide administration support for student work placements. Support the exam process and invigilate when required. Provide clerical support for the main admin team, including special projects, liaising with and assisting staff, tutors, students, volunteers, outside organisations etc. Assist with college events at the Marchwood Skills Centre. Assist with the preparation of notices, posters etc. and the setting up of displays. Undertake general office duties, to include filing, distribution of incoming and preparation of outgoing mail. Communicating with other departments to ensure the safety of visitors and the high maintenance of the College and its grounds. Assist the Attendance Team as and when necessary. Attend and participate at training events and staff meetings, as required. Any other such duties, commensurate with the grade of post, which may be reasonably allocated.

The ideal Student Services Adviser/

Administrator

will need:

A minimum of two years' experience in an office environment, interacting with the general public. Experience of assisting a range of different people with diverse needs. GCSEs in English and Maths (or equivalent). Competent computer skills - able to use Word, Excel, PowerPoint, Outlook and the Internet for information retrieval. Able to demonstrate customer care skills. Ability to work well as part of a team. Ability to build a rapport with customers of all kinds. Excellent communication skills. Able to work under pressure and prioritise appropriately.

Benefits as Student Services Adviser

/ Administrator

will include:

25 days leave plus bank holidays (pro rata for part time staff) An option to purchase further leave through our Annual Leave Purchase Scheme Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College. On-site Nursery offers childcare at superb rates in and outside of term time Enrolment into the Local Government Pension Scheme Free eye care vouchers Free secure onsite parking Access to a range of discounts including shopping, travel and healthcare Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out) Weekly staff football

If you feel you are the right candidate for this

Student Services Adviser/Administrator

role, then please click 'apply' now! We'd love to hear from you!

Closing Date - Sunday 25th May 2025

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.