Job Description

STUDENT SERVICES COORDINATOR

SUMMARY:

Full-time, 5 days per week - 8am to 5pm, 8:30am to 5:30pm, 9am to 6pm (dependant on business needs)


Permanent contract


Holiday entitlement 20 days per annum pro rata


Sat - Wed or Sun-Thurs (Weekend and out-of-hours work will be required)


Emergency phone duty per rota


September 1st start date




CORE SKILLS/REQUIREMENTS:

Excellent customer service skills, communication & people skills


Experience and/or training in student welfare and customer experience


Hands on approach to work with willingness to take on and accomplish any task in a timely manner


Sociable, outgoing & confident personality


Highly motivated, energetic, positive with mature, common-sense approach


Strong administrative skills with a high attention to detail


Enjoy working in a demanding, varied environment


A team player who can bring energy and positivity across all teams


Creative & energetic with lots of common sense as key


Sales focused and target driven


Ability to handle difficult situations with ease, remaining calm & positive under pressure


Flexible attitude to work and creative problem solver


Have the right to live and work in the country of employment




OBJECTIVES:

To be the ambassador of customer service in the school


To ensure our customers will have the highest experience during their stay with an emphasis in customer support and welfare


To support the student services manager in delivering the highest customer experience


To maintain EF policies, regulations, and Golden Rules


To support students in their daily life and enable them to achieve the best experience and highest learning possible


To promote the best image of the school in the local community through contact with suppliers and other community contacts


To support welfare provision in the school


To ensure customer satisfaction with their overall experience


To support the running of reception and ensure first class customer service across the school


To support the administration of the school to ensure all departments run smoothly and effectively


To ensure all health and safety requirements, accreditation and local laws are adhered to





MAIN RESPONSIBILITIES:

Deals with students' enquiries, problems, and complaints with regards their overall experience on campus


Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate


Manages and acts as a mentor as part of the mentor programme


Delivers excellent customer service to students, staff and colleagues from sales offices


Organise weekly intakes




STUDENT SERVICES:

To support students in their daily life and enable them to achieve the best experience and highest learning possible


To ensure excellent welfare provision in the school


To oversee the welfare phone during office hours


Is available to speak to students and keeps accurate records of conversations, logging on Elektra/Atlantis where appropriate


Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards


Maintains welfare file including contact list to ensure information is readily available


Ensures concerns are escalated to manager/sales offices where appropriate


Is a Safeguarding Officer


Is responsible for under 18 years old students and ensures all u18 procedures and policies are in place


Assists with first week chats and ensures any concerns raised are followed up by the appropriate department


Attends student council meetings and follows up customer support suggestions


Manages and promote weekly/annual events in school throughout the year


Assists with bookings, and transfers when necessary




GENERAL:

Participates in Fam Tours for visiting sales staff


Participates in weekly departmental meetings, and central meetings as and when required


Active follow up of customer experience in the school


Managing reception including answering phones and external enquiries


Be the face of the school to students, staff and visitors


Shares emergency on call duties with other school staff


Attends external trainings where necessary and in school departmental meetings when required


Supports other teams and covers other departments in case of staff absences


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