Job Description

Supporting our students to settle into life in Canterbury, helping with problem-solving, and giving a warm welcome that's just the start of what you'll do as a Student Services Officer at Stafford House International, Canterbury.



We're a vibrant, fast-paced English language school, welcoming hundreds of international students each year. Our Student Services Officers are the first point of contact for students, helping with everything from check-ins and accommodation queries to adapting to life in Canterbury.

What the role involves:

Permanent contract 70 hours total over a 2-week rota. Includes alternate weekends and evenings. When staying in residence overnight, the latest finish is 11pm. Minimum requirement: stay in residence for at least 7 out of 14 nights as part of the role, although you are welcome to stay in residence when not on rota Additional work done while on shift in residence is either paid or taken as time in lieu.

Responsibilities:

While in residence you will support students (similar to a House Parent role) Managing the emergency on-call phone (paid additionally: 57.89115.76/week depending on peak/off-peak). Assisting with student activities, excursions, and general well-being. Assisting with student arrivals/departures Supporting students with general administration tasks For a list of other duties, please see the job description, below

What we're looking for:

Experience working with international students or in a residential setting is a plus. Additional languages are an advantage but not essential. Strong problem-solving skills and a can-do attitude. Excellent communication and customer service skills. Comfortable using databases and MS Office. Understanding of safeguarding practices when working with young people. A sense of fun and willingness to get involved!

What we offer:

Permanent contract with full-time hours. Free accommodation with your own room and access to kitchen facilities. Supportive team environment with training and development opportunities. Fun, multicultural workplace. Employee benefits including wellbeing package, GP24, health care plan, store discounts, and more. 33 days annual leave (pro-rata).

More Information:

We reserve the right to close applications sooner than the anticipated end date. If you are interested in this role, please apply today!

WHO ARE WE?

Stafford House has over 70 years' experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays.

We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses.

Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.

OUR COMMITMENT TO SAFEGUARDING:

CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check.

OUR COMMITMENT TO INCLUSION AND DIVERSITY:

We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY

What are you waiting for? We look forward to hearing from you. Good luck!