Job Description

About us

Pitman Training Group

has led the way for growth in development and efficiency within the workplace since 1837, when

Sir Isaac Pitman

invented Shorthand. Since then, the business has developed to incorporate modern technologies and advances. Keeping true to the heritage of the brand, the key focus is to arm our students with the skills they need to get the jobs they want.

Our team is passionate about delivering a first-class service. We are a company that puts our people first, both employees and our students. Our rewards come through supporting and nurturing our students, offering an enjoyable and valuable learning experience, and working with them to achieve their career aspirations.

As a Student Support Administrator (Learning Coach), you'll provide essential support and motivation, guiding students through their Pitman training journey. You'll also oversee a variety of examinations, playing a key role in their success.

Our work environment includes:

Newly expanded and refurbished training centre Growth opportunities Social events Inclusive & fully supportive atmosphere A vibrant team passionate about helping people

About the role

As a Pitman Training Learning Coach, you will be primarily responsible for:

Ensuring all our Pitman Students are supported, motivated and encouraged throughout their learning journey. Exceptional student support at all times.
The main daily responsibilities of the role include, but are not limited to, the following tasks:

Providing a first point of contact to students and exam candidates for all support throughout their learning journey. Managing, administering and invigilating high-stake examinations, ensuring all policies are followed. Working alongside students 1:1 where they require extra support with elements of their Course, Award or Diploma. Motivating and encouraging students to help them reach their career goals. Monitor student progression and where students face learning barriers, and conduct discussions to aid completion. Provide job-seeking assistance through the running of mock interviews and CV clinics. Celebrating student success includes facilitating graduation ceremonies for students who have completed their studies. General administration and record keeping, ensuring high levels of accuracy. Assisting with the continued generation of content for social media platforms. Sharing in the responsibility and management of the day-to-day running of our new training centre. Undertaking any other duties reasonably requested to deliver the companies' objectives.
You will work closely with the existing team to maintain and improve our services.

Qualifications and Skills

Passionate about helping others Previous experience in administration, customer-focused environments, or other related roles (minimum 1 year of experience) Excellent problem-solving skills and time management Confident in using IT, Microsoft Outlook and Teams Self-motivated and willing to learn new skills Good communication and interpersonal skills Excellent attention to detail with a high level of accuracy Highly organised, with the ability to prioritise workload and a proven ability to work with little supervision An experienced and enthusiastic team player, able to provide comprehensive support for the wider team to achieve their goals Whilst these skills are essential, personality and a positive attitude are key for this role, and you will need to have a genuine interest in helping people and their professional development journey.

Hours of work:

37.5 hours per week on a shift pattern. Typical hours are Monday to Friday, 8:30 am - 5:00 pm Two late Thursdays until 8:00 pm and two Saturdays (9:30 am to 4:00 pm) per month are required on a rota basis. When a Saturday is worked, an additional day off during the week is provided. This is a full-time on-location position (Newcastle Centre).

Location:

Pitman Training: 2 Collingwood St, Newcastle upon Tyne NE1 1JF

Benefits:

Opportunity and encouragement to enrol on our nationally recognised courses and diplomas at any time, fees paid on your behalf. Starting salary 24,500, increasing on a successful probationary period. Monthly Bonus Scheme Access to a Health Care Scheme and Life Assurance after a 6-month probationary period. 25 days' annual leave, plus Bank Holidays.
Job Type: Full-time

Pay: From 24,500.00 per year

Experience:

Customer service: 1 year (required) Microsoft suit: 2 years (required)
Work Location: In person