Job Description

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Description

In conjunction with Team Leader in Advice, Guidance and Learner Support, the post holder will provide appropriate and impartial information, advice, and support to all prospective and current students in all campuses and in a range of settings. This will include the extended College community in Glasgow and elsewhere, as part of a quality, efficient and effective service.###

Key Responsibilities

Provide appropriate impartial information and advice to prospective and current students Provide appropriate pastoral, information and guidance to prospective and current students Encourage learners to develop positive strategies and skills to manage their own wellbeing and mental health Arrange and participate in pre-entry support appointments as necessary, including transition, College tours, interview support e.g. reader/scribe. Provide impartial progression guidance and transition support with a view to providing positive destinations. Monitor and respond to departmental communication, for example, generic inboxes and phone enquiries Provide departmental office cover and ad hoc support when required Be the first point of contact and liaise with the College Faculties, support departments and other college teams, e.g. Safeguarding and Equalities, as required when advocating on behalf of the student Deliver presentations, talks, workshops and group work to/with designated groups both within and out with the College Plan, deliver and promote services in collaboration with Team Leaders and Manager in AGLS Deal with referrals for learners requiring additional support to learn. This could involve full Needs Assessment, including DSA, one to one ongoing support, progress reviews and faculty feedback, welfare issues or dealing with information and advice issues relating to courses of study. Work with learners requiring support to progress UCAS applications, including liaising with faculty staff Develop and maintain effective working relationships with external stakeholders and agencies, including Deaf Action, National Autistic Society, Citizens Advice, Mental Health support agencies, Action for Children etc. Participate in CPD on current developments to help support students and ensure best practice e.g. of assistive technologies Provide effective support and communication to navigate sensitive or challenging situations. Attend external and College events in an Adviser role as appropriate. Work collaboratively as a member of the Student Support Services Team. Provide ad hoc information to Team Leaders to allow preparation of reports and related information for senior management Maintain accurate records and data and contribute to evaluation of service delivery in line with the operational plan.


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Skills, Knowledge and Expertise

Qualifications:

Good standard of education (HNC or above) Experience in working in a similar role. Possess or working towards an appropriate guidance or inclusion qualification

Knowledge:

Demonstrable knowledge of

Demonstrate knowledge of inclusion and disabilities Knowledge relating to student support and / or UCAS applications. Skills and Competencies: Knowledge of pastoral care and wellbeing Demonstrate knowledge of student issues within Further Education Student Funding and the benefits system Good level of IT Literacy including a working knowledge of MS Word, Teams, Access, and Excel Ability to work online and face to face Ability to work on own initiative or as part of a Team Ability to remain calm in demanding situations Excellent interpersonal and communication skills Confident and self-motivated Potential flexibility to cover evening events as required

Skills and Competencies

Experience:

Previous experience of working within a Further Education environment; and Previous experience of working within a customer care and client central environment Previous experience of working with a diversity of clients especially those with additional support needs or speakers of other languages advantageous Previous experience of working in an advocacy role Previous experience of funding issues/money management support


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Benefits

Why work at Glasgow Kelvin:Access to a generous Local Government Pension Scheme. Hybrid working (dependent and the needs of the service). Annual Leave - 33 days per annum plus 12 public holidays. A professional development review process - continuous professional and personal development. Professional and personal development for all staff - we offer an extensive range of staff development opportunities and events to support you in your role, help you reach your full potential and plan for your future. Cycle to Work Scheme. Mileage Allowance - reclaimable for travel on College Business Employee Assistance Programme -- a 24-hour service that supports your health and wellbeing. Flexible Working and Family Friendly Policy - Flexible Working, Maternity, Parental, Paternity and Adoption Leave - enhanced entitlements. Sick Pay - Enhanced entitlement above the national average. Wellbeing - a range of activities to enhance and support your wellbeing, access to sports facilities and fitness activities.

The closing date for receipt of completed applications is 23.59 on Sunday 13 July 2025.

It is anticipated interviews will take place week commencing 28 July 2025.

Specific dates and times to be confirmed.

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About Glasgow Kelvin College

About Glasgow Kelvin College:

Glasgow Kelvin College seeks to provide learning opportunities of the highest quality, which engages learners from the widest range of backgrounds, and supports their progression to employment or to further study. We play a vital role in providing accessible vocational and core-skills learning and you will have the opportunity help us create progression opportunities for learners and makes a positive impact on the communities we serve.



We deliver high-quality programmes, from introductory to degree level, to around 15,000 students each year from three campus buildings in the North and Northeast of Glasgow and through a large network of community-based centres. The College works with partners to create inclusive progression opportunities in a vibrant and sustainable environment for our learners.

Roles within the College are subject to the Protection of Vulnerable Groups Scheme and as such the successful candidate(s) will be required to make an application for membership under the Scheme.

At Glasgow Kelvin College, we are committed to fostering a workforce that reflects the diverse society we serve. We believe that our strength lies in our differences, and we actively seek to attract talent from a wide range of backgrounds. Our goal is to create an inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.

We are dedicated to being an employer of choice by prioritising diversity, inclusion, and wellbeing. Our inclusive policies and practices ensure that every team member experiences a strong sense of belonging and can thrive both personally and professionally. We are a Disability Confident employer and guarantee to interview applicants who meet the essential job requirements.


Join us at Glasgow Kelvin College and be part of a team that celebrates diversity and champions inclusion. Your unique perspective and experiences are not just welcomed--they are essential to our collective success.

To find out more about how we do this visit:

Equality, Inclusion, Diversity and Belonging - Glasgow Kelvin College