Job Description

Join us at Aston Students' Union for an exciting role delivering high-quality student advice and welfare support in higher education. If you're committed to student success and empowerment, this is your chance!

Student Support Adviser

Aston University Campus, B4 7BX

Full time, permanent (36.5 hours per week)

27,319 per annum

Please Note: Applicants must be authorised to work in the UK

Aston Students' Union (SU) is a dynamic membership organisation for students at Aston University. Led by elected student officers and supported by a dedicated staff team, the SU is an independent charity and company that exists to create positive impact on student life.

The Role

As Student Advice & Academic Support Adviser, you will join our advice team to provide professional, impartial, confidential and high-quality advice on academic issues, housing and money management.

Key responsibilities:

Provide professional, impartial advice on academic, housing and money-related issues Support students through appeals, complaints, disciplinary and progression processes Advise on tenancy agreements, deposits, disputes and rent or housing concerns Deliver budgeting and financial wellbeing guidance Record and manage confidential casework accurately using our case system Represent or accompany students in hearings and meetings Lead wellbeing projects and promote the Advice service across the University Create engaging digital content for social media, website and newsletters Stay informed on University policies, data protection and best practice in advice delivery Assist with administrative duties to ensure smooth operation of the Advice team

Benefits:

Supportive, inclusive and student-centred working environment Opportunities for professional growth and development Employer pension contribution of 7.5% Free NUS Totum Card Flexible and engaging workplace culture focused on wellbeing Chance to make a real impact on students' lives and experiences

The ideal candidate:

We're looking for an experienced adviser or caseworker from student advice, higher education or a related welfare environment. You will have:

Experience in advice or casework roles such as academic, housing or financial advice Excellent written and verbal communication skills Strong IT skills, including Microsoft Office, social media and case management systems Good understanding of confidentiality, GDPR and best practice in advice work Ability to manage a varied caseload and work both independently and collaboratively Strong attention to detail and research skills Positive, solution-focused attitude with commitment to equality, diversity and inclusion Experience in higher education or student welfare (desirable) Knowledge of academic processes such as appeals and complaints, or willingness to learn (desirable)

How to apply for the role:

If you have the skills and experience required for this position, click "apply" today and

check your inbox for an email providing more information

on how to complete your application and provide any other supporting documents.

Closing Date:

12 noon Monday 10th November

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Student Welfare Adviser; Student Support Adviser; Student Caseworker; Higher Education Advice Adviser; Student Housing Adviser; Money Advice Officer (HE); Student Rights Adviser; Academic Support Caseworker; Student Services Adviser; Student Wellbeing Adviser.

Job Types: Full-time, Permanent

Pay: 27,319.00 per year

Benefits:

Company pension Health & wellbeing programme
Work Location: In person