Job Description

Suffolk New College

Address:

Ipswich, Suffolk IP4 1LT

Salary:

29,007 pro rata

Hours:

14.48 hours per week (2 days), 52 weeks per year

Contract:

Permanent. Required as soon as possible

Reference:

8028

Suffolk New College

is looking to recruit a

Student Support and Safeguarding Officer

(on-site).

Job purpose

you will manage a caseload of learners and offer support, information and guidance in order to enable them to stay on programme and achieve or progress onto a positive outcome to be part of the college's Safeguarding Team, working within the college's safeguarding policies and procedures, offering a timely, professional, solution-focussed service to both learners and staff to work as part of a pro-active, multi-functional, cross-college team providing support, advice and guidance on a range of topics to both existing and prospective learners. To provide an outstanding integrated and pro-active service to manage a caseload of learners offering support, information and guidance to enable them to stay on their study programme, supporting them to achieve or progress onto a positive outcome to liaise with a range of stakeholders, including parents/carers, social workers and other external professionals to meet the needs of learners who present with more generic "one-off" queries on any given day.

Suffolk New College (SNC) is based in Ipswich, the county town of Suffolk, near the thriving waterfront and town centre. The college also has the Suffolk Rural Campus at Otley, and the 'On the Coast' provision with centres in Halesworth and Leiston. As Suffolk New College is a multi-campus site, you may be required to work at and travel between campuses.


At Suffolk New College, we promote the culture of BeSNC. Implementing BeSNC is not just a choice; it's a commitment to providing the best possible environment for our learners to thrive. It's a commitment to nurturing an inclusive and supportive community where each student, staff and community member can reach their full potential.

What we will offer you

Why choose us? Make a difference in young lives and work in a collaborative environment with a supportive team.


Join our dynamic team at Suffolk New College, where excellence meets opportunity! As proud recipients of prestigious accolades including the Further Education Provider of the Year 2023, the AOC Beacon Award for Sustainable Development, and an Ofsted "Good" rating, we offer an inspiring environment for growth and success.


With a dedicated workforce of approximately 650 professionals, spanning curriculum delivery to vital support functions like Facilities, IT, Marketing, Student Services, and Human Resources, we foster a diverse and talented community.


Embracing inclusivity, we are honoured to be recognised as a Disability Confident employer, actively championing equality and diversity in our recruitment and selection practices. Join us in shaping futures and making a positive impact!

To find out more

Please read the

Job description (pdf)

, outlining the essential and desirable criteria.


For further information, please visit

our website

To find out more, please visit our staff benefits page on

our website

or email

Greer Hill

, Director of Student Services, Safeguarding and Support on

greerhill@suffolk.ac.uk

How to apply

To apply, please complete the application form online on

our website

Closing date: 12 pm, 17 November 2025.

Interview date: 26 November 2025.

Please note, once you have submitted your application, we will contact you following the closing date, should you be shortlisted. If you do not hear from us, then please assume you have not been selected.
This college is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our on-going commitment to Equality and Diversity, Suffolk New College guarantee to short list all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure and Barring Service (DBS) check.