Job Description

Ref Number

B01-05159

Professional Expertise

Student Well-being and Registry

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

54,931-64,644

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

09-Sep-2025

About us

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Student and Registry Services (SRS) are responsible for providing services to all students throughout their time at UCL and for supporting academic departments and administrative staff in delivering a high-quality student experience. We also play a key role in coordinating UCL's governance processes and academic quality assurance operations. UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.

About the role

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The post holder will be key member of the wider Student Support and Wellbeing Management Team. Reporting to the Head of Student Support and Wellbeing Services (Service Excellence), the successful candidate will play a key role in embedding a culture of inclusion, belonging and best practice in relation to student support and enquiries. Student Support and Wellbeing Services responds to enquires in-person, via telephone, and on askUCL, UCL's student enquiry and case management system, and the Student Support and Wellbeing Manager will be a main contact for student support, overseeing the management of the student enquiries operations. The post holder will lead and manage a large and diverse team of dedicated coordinators, officers and administrators, responsible for setting goals and objectives, managing performance and staff development.



If you have any queries about the role, please contact Finola Gibson f.gibson@ucl.ac.uk

About you

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We are looking for a positive and highly motivated individual who is passionate about delivering high quality, professional support services to students. To excel in this role you should have experience of driving high-performing and customer focused teams and can themselves demonstrate sound judgement under pressure. You will need substantial knowledge of the HE sector including student services management and administration, and experience of managing student services within a university or other academic institution or similar.



You will be a natural leader, able to lead and motivate staff, as well as identify areas for development. You are a confident communicator, with the ability to convey complex information to audiences with varying levels of understanding, work well under pressure, whilst remaining both supportive and tactful in high-pressure situations.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.