Job Description

Studio Coordinator (Part-Time, Work from Home)

-Remote (occasional visits to Chiswick or Uxbridge studios if needed)
- Hours: 20 hours per week (fixed), with potential to increase early next year when our next studio opens

About Us

We run four boutique fitness studios in West London --

fit20 Chiswick, fit20 Uxbridge, EMS Fit Chiswick, and EMS Fit Uxbridge

-- with further expansion on the horizon. Our studios specialise in personalised, science-based fitness training that delivers results efficiently in a supportive environment.

We're looking for a highly organised, confident, and people-focused

Studio Coordinator

to support our growing team. This is a

remote, home-based position

with only occasional visits to the studios if required. The role combines

admin, member support, organic social media presence -- and most importantly, consistent lead follow-up calls

.

Your Responsibilities

Lead management & follow-up (core part of the role):

Make daily calls to new leads, follow up on enquiries, book intro sessions, and chase no-shows.

Member communications:

Respond to WhatsApps, emails, and calls from members; help with scheduling and rescheduling.

CRM & admin support:

Keep member data accurate (Arbox, Stripe, GoCardless), update trainers' apps, process membership changes.

Scheduling support:

Ensure trainer rotas run smoothly; assist with booking requests and cancellations.

Organic social media:

Post updates, success stories, photos/videos, and manage basic engagement across our social media channels.

General support:

Assist studio managers and trainers with day-to-day organisation.

Bonus Skills (additional pay available)

Experience running or supporting

paid social media campaigns

(Facebook Ads, Instagram Ads, etc.). ? This is

not part of the core role

but could be added as extra responsibility with

additional payment

on top of your hourly rate.

What We're Looking For

Confident communicator who is

comfortable on the phone

and enjoys engaging with people. Strong organisational skills with attention to detail. Experience in

admin, sales support, or customer service

(fitness/wellness industry a bonus but not essential). Tech-savvy -- able to pick up CRMs, spreadsheets, and apps quickly. Friendly, professional, and reliable team player. Creative eye for social media content (photos, captions, engagement).

What We Offer

13-16/hour

depending on experience.

20 hours per week (fixed), with the expectation of increasing hours when our next studio opens early next year.

Bonus for lead conversion (e.g. new member sign-ups). Additional pay available for managing

paid social media advertising

(optional). The chance to be part of a growing fitness brand that makes a real impact on people's lives. Work

from home

, with studio visits only if needed.
Job Types: Part-time, Permanent

Pay: 13.00-16.00 per hour

Expected hours: 20 per week

Benefits:

Flexitime Work from home
Work Location: Hybrid remote in London W4 4PU