Job Description

The Study Support Service Facilitator is responsible for supporting the delivery of services within the NIHR Regional Research Delivery Network (RRDN) Study Support Service and facilitating the effective delivery of studies through the system while enhancing strategic capacity and capability.
You will be responsible for engaging with multiple partners across the region, fostering collaboration and coordination through the facilitation of communities and events. You should be able to be proficient in research costs and attribution tools and supporting regional organisations with their data requirements. The coordination and expertise of the post holder will contribute significantly to the overarching goals of the RDN.

• Interview Date Thursday 20 November 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE
Main duties of the job
The post holder will act as a liaison between various stakeholders to ensure effective communication and alignment of objectives.
The role will require the ability to understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences.
The post holder will provide support for the delivery of the Study Support Services in line with national standards and effectively lead study set-up, acting as the 'Main NIHR Network Contact' for the purpose of performance monitoring, tracking and assisting activities related to effective study conduct and delivery. In addition, you will assist stakeholders to undertake feasibility, capability and capacity evaluations so organisations can deliver studies in a timely manner and support sponsors to undertake accurate and timely uploading of recruitment data to national portfolio systems.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
24 October 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
38,682 to 46,580 a year per annum
Contract
Fixed term
Duration
52 months
Working pattern
Full-time
Reference number
317-2025-40-036-VA1
Job locations
Trustwide
317 Trustwide
NE1 4LP
Job description
Job responsibilities
The role will line manage a Study Support Service Officer. Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreedobjectives. The postholder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs. Job description
Job responsibilities
The role will line manage a Study Support Service Officer. Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreedobjectives. The postholder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs.
Person Specification
Education and Qualifications
Essential

• Postgraduate Diploma or specialist training relevant to the role
• Degree
• Evidence of continual professional development

Desirable

• Degree in health or science discipline

Knowledge and Experience
Essential

• Understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
• Understanding of key RDN customers and their needs
• Understanding of governance and legislative framework for clinical research in the NHS
• Knowledge of scientific, research and medical terms commonly used in health and care research
• Knowledge of the research study lifecycle
• Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
• Experience of working in a health and care research environment
• Experience of administration within an organisational environment, including administering and servicing meetings
• Experience of supporting the delivery of health and care research support services
• Experience of using data systems in understanding and supporting performance
• Experience of providing high quality customer centric services
• Experience of working as part of effective collaborations and partnerships
• Experience of supporting with the management of projects and programmes

Desirable

• Experience of facilitating continuous improvement projects

Skills and Abilities
Essential

• Ability to communicate clearly with multi-disciplinary staff at all levels and across organisations
• Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
• Logical approach to problem solving and ability to be objective
• Ability to prepare and deliver presentations and reports to a high standard
• Ability to analyse, interpret and present complex information
• Ability to coordinate and meet targets for project management
• Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
• Ability to be tactful and diplomatic

Person Specification
Education and Qualifications
Essential

• Postgraduate Diploma or specialist training relevant to the role
• Degree
• Evidence of continual professional development

Desirable

• Degree in health or science discipline

Knowledge and Experience
Essential

• Understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
• Understanding of key RDN customers and their needs
• Understanding of governance and legislative framework for clinical research in the NHS
• Knowledge of scientific, research and medical terms commonly used in health and care research
• Knowledge of the research study lifecycle
• Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
• Experience of working in a health and care research environment
• Experience of administration within an organisational environment, including administering and servicing meetings
• Experience of supporting the delivery of health and care research support services
• Experience of using data systems in understanding and supporting performance
• Experience of providing high quality customer centric services
• Experience of working as part of effective collaborations and partnerships
• Experience of supporting with the management of projects and programmes

Desirable

• Experience of facilitating continuous improvement projects

Skills and Abilities
Essential

• Ability to communicate clearly with multi-disciplinary staff at all levels and across organisations
• Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
• Logical approach to problem solving and ability to be objective
• Ability to prepare and deliver presentations and reports to a high standard
• Ability to analyse, interpret and present complex information
• Ability to coordinate and meet targets for project management
• Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
• Ability to be tactful and diplomatic

Skills Required