Required Skills and Abilities
Purpose: An excellent opportunity has arisen to join the Service Division as a Sub-Contract Engineer. Providing service to customers in the South Coast area and working as part of the team, this role focuses on the provision of high-quality maintenance and technical support to its customers.
This is a position with flexible working hours to cover maintenance and calls in the assigned areas. There is the opportunity to cover other areas during holiday periods for additional remuneration.
Responsibilities and Duties
PPM maintenance of existing products on-site in the Portsmouth/Southampton region
Installation of TCSJH and third-party systems and products
Carry out hardware and software modifications/upgrades on existing sited equipment
Management and control of spare parts for product repair and upgrade
Communication and escalation of any service issues in line with the relevant processes
Flexibility to travel to cover for other regions during periods of high workload
Building long-term working relationships with customers
Undertake any other duties required by management to meet the needs of the business
Use the TCSJH Service Management system (GEMS) accurately and in real-time to aid reporting
Keep accurate boot stocks and consume parts as per the process
Ensure all equipment is serviced to the required standard and on-site records are accurately maintained
Ensure documentation is recorded accurately
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