Job Description

Overview

We are seeking a proactive and results-driven

Sales and Operations Manager

to oversee daily operations, lead team performance, and drive sales across one or more Subway restaurant locations. This is a key leadership position with a strong focus on sales growth, staff development, operational excellence, and customer satisfaction.

If you have experience managing people, improving store performance, and optimizing sales in a fast-paced environment, we'd love to hear from you!

Key Responsibilities

Sales & Performance

Drive store-level sales by executing local marketing strategies and upselling programs. Monitor KPIs such as sales revenue, labor cost, food cost, and profit margins. Analyze sales reports and identify trends and opportunities for growth. Work with the franchise owner to set and meet monthly sales targets.
Operations Management

Oversee the daily operations of assigned Subway store(s) ensuring quality, cleanliness, and efficiency. Ensure compliance with Subway brand standards, food safety protocols, and local health regulations. Manage inventory levels, supplier orders, and reduce food and packaging waste.
Staff Management

Lead, coach, and motivate store managers and team members. Schedule staff, ensure adequate coverage, and monitor labor efficiency. Conduct performance reviews, provide feedback, and implement improvement plans.
Customer Experience

Maintain high standards of customer service and satisfaction. Address customer complaints or service issues promptly and professionally. Ensure that all team members provide friendly, accurate, and fast service.
Reporting & Communication

Generate and deliver regular reports on store performance, sales data, and team metrics. Communicate effectively with upper management on store operations and team progress.

Qualifications

Good experience in restaurant, QSR (Quick Service Restaurant), or retail management Strong understanding of sales principles, inventory control, and labor management Excellent leadership, communication, and decision-making skills Ability to motivate teams and achieve results in a fast-paced environment Strong organizational and time management abilities Tech-savvy and comfortable with POS systems, reporting tools, and Microsoft Excel Knowledge of Subway systems (e.g., SubwayPOS, IPC ordering) is a plus

What We Offer

Competitive base salary + performance-based bonuses Flexible schedule and paid time off Career growth and development opportunities Employee meal discounts Training and ongoing support Positive and inclusive team environment
Join us as we strive to create memorable experiences for our guests while fostering a positive work environment for our team!

Job Types: Full-time, Permanent

Pay: 31,000.00-40,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Employee mentoring programme Free parking On-site parking Relocation assistance Sick pay Store discount UK visa sponsorship
Work Location: In person