Job Description

About Us

TopDrawerManagement Ltd (TDM) is an agency empowering the online creator economy. We provide full support to digital creators, including CRM-driven account sales management, social media marketing, financial advisory, tax planning, banking solutions, welfare services, and much more. We operate out of an interactive 24-hour office in the heart of the Midlands that includes gym and spa facilities as an added perk of the job!

TDM started as a friends and family business, and over the past 2 years the team has expanded into all areas of the world, with some of our contractors residing overseas. We're now looking for a

Success Manager

who's excited to make an impact within a modern company, act as the bridge between TDM and our creators, and drive forward the success of both.

The Role

We are seeking a motivated and highly organised

Success Manager

to join our growing team. This role involves leading creator communications, ensuring all deliverables are met, and supporting creators in achieving their goals. The ideal candidate will have strong communication and relationship-building skills, combined with a solid understanding of social media platforms and how they function. You'll be joining our specialist team of Success Managers and will report directly to the Marketing Team Leader and CMO.

Key Responsibilities

Act as the main point of contact between creators and the agency. Ensure deliverables are met on both sides to maximise results for creators and TDM. Build and maintain strong, professional relationships with creators. Support creators with guidance, feedback, and communication to help them succeed. Collaborate with internal teams to ensure smooth campaign delivery. Proactively identify opportunities to improve performance and creator satisfaction.

What We're Looking For

Proven experience in a creator-facing, client success, or social media management role. Strong communication skills, with the ability to balance professionalism and relatability. Proficiency with all major social media platforms, ideally with hands-on experience running accounts. Excellent organisational skills and ability to manage multiple relationships. Open-minded, professional attitude toward working in the creator economy. Comfortable in a fast-paced, entrepreneurial environment. Available to work on-site in Lichfield, 5 days per week, with weekend availability where required.

Desirable Experience

Previous experience working within heavily regulated or restricted industries. Familiarity with tools and platforms such as Infloww, Discord, Telegram, CapCut, Adobe Photoshop, Canva, etc. In-depth knowledge of how social media platforms operate and grow.

What We Offer

Generous salary package, based on experience. Quarterly team bonus. Opportunity to shape the future of a rapidly growing agency in a booming niche. Close working relationship with company founders. A high-performance culture that values communication, speed, and results. Fun and modern working environment, including free drinks, recreational games, and more.

How To Apply

If this sounds like your kind of challenge, we'd love to hear from you. Apply with your CV and a short cover letter explaining why you're the perfect fit for TDM.

www.tdmbusiness.com

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: 26,000.00-35,000.00 per year

Benefits:

Casual dress Company events Gym membership On-site parking Profit sharing
Work Location: In person