Job Description

Job Title: Supervisor

Reports to: Store Manager, Assistant Manager

Job Purpose

To support the Store Management team in all areas of the daily operation of the store by

providing the highest standards of customer service to maximise sales.

Responsibilities

Personal

? Portray a smart, clean and tidy appearance in accordance with the Company's dress

guidelines at all time

? Be punctual and maintain a high standard of attendance

? Complete and pass product knowledge training

? Actively ensure that a high level of team spirit is maintained

Customer Service

? Offer a high standard of customer service to every customer using 5 non- negotiable

sale standards

? Use product knowledge to assist customers, offer add-ons and convert the sale

? Communicate politely and friendly, and smile towards every customer

? Effectively communicate the Company's refund policy

? Work to meet customers' needs selling complete outfits whenever possible

? Deal with customer complaints in a professional manner

? Apply the above standards to all phone inquiries

Sales, Profit & Cost

? Act as Duty Manager/key holder with full responsibility in other management team

members' absence

? Influence and control all store KPIs

? Accountable and responsible for administration policies and procedures e.g. cash

handling, stocktake, security

? Accountable and responsible for all Health & Safety procedures

? 100% compliance to store standards

? Complete all daily paperwork including wall planner, scorecards and performance

trackers

? Run the floor ensuring operational and sales standards are maintained

? Drive ATV and conversion to achieve Company targets

Stock

? Handle and process stock effectively following Company guidelines

? Merchandise and display stock in accordance with Company Visual Merchandising

guidelines

? Ensure that all stock deliveries are accurately checked and any discrepancies

reported to the Management team

? Possess a high standard of product knowledge and be aware of best sellers .

2
Issued by Human Resources 2014
? Effective implementation of promotions, reductions, bulletin instructions and all
stock processes
? Assist with quarterly stock takes
People
? Ensure the team achieve the required standard of conduct and job performance
Security
? Be extremely vigilant and security conscious throughout the store
? Be aware of all cash security procedures
? Follow all procedures relating to both internal and external theft
Training
? Be proactive about keeping up to date with the Company, our products and team
brief information
? Set and achieve goals during each review period
? Take advantage of the training opportunities that are offered to develop your retail
skills
Store Systems
? Ensure that all transactions are accurately entered through the till
? Ensure handling methods of payment is accurate
? Carry out cash administration duties in an efficient, accurate and friendly manner
? Follow cash administration procedure at all times
Legal Compliance/Safety & Maintenance
? Maintain safe working conditions for employees and customers
? Follow Health & Safety, Fire and Manual Handling Company policies at all times
? Carry out any housekeeping duties to a high standard
Additional Duties
Any other duties as instructed by Store Manager
Skills & Experience
? Flexibility towards working hours
? Experience of working within a customer service environment
? Excellent people skills with the ability to deal with a wide variety of customers
? Understands KPIs and how to drive them
? Has the ability to act and operate on their own initiative to deputise for line
manager
? Has effective communication, time management, planning and organisational skills
Key Performance Indicators
? Responsible for achieving store sales targets
? Ensure the 5 non-negotiable standards are implemented
? Stock Loss in line with target
? Improved ATV and IPS target
? Conversion target

Job Type: Permanent

Pay: Up to 25,000.00 per year

Benefits:

Employee discount Store discount
Experience:

Retail sales: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person