Job Description

Superstore Retail Assistants

Foss Island Retail Park, York, North Yorkshire

Multiple roles available

Hours available between 08:30am - 07:00pm Monday - Sunday. Will include working at least one weekend day.

Please note, we are only accepting applications from over 18-year-olds.

Recruitment afternoons will take place on Wednesday, 28 January and Monday 2 February 2026.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer - in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years' service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more.

We've got a strong set of values that inform everything we do and we're looking for people who are aligned with these. As our Superstore Retail Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

We are currently looking for Superstore Assistants to join our Retail, Services and Operations team to launch and manage our new Superstore in York.

As a Superstore Assistant, you will support the management team and work alongside volunteers, playing an active part in running the department which you are based in. This includes stock management, merchandising,?operating?the till and providing excellent customer service.

Reporting to the?Superstore?Team Leaders, the?Retail Assistants?actively support?in:

Raising?funds to invest in achieving the charity's strategic goals. The charity is a leading funder of cancer research in the region and has?a track record?of supporting ground-breaking projects and clinical trials to help prevent cancer and increase survival. Portraying?the charity as a professional, credible brand which acts with integrity. Providing excellent customer service, ensuring volunteers and customers know how their contribution is helping the people of Yorkshire.
Specifically, you will:

Play an active part in running?one of the departments of?our?Superstore?in?York, supporting the?management team?in implementing processes and ways of working. Adhere to and administer all?processes?and practices?of?retail?through active stock management, replenishment, and rotation. Support the?management team?to ensure the?superstore?is presented to the highest standards and kept clean and tidy,?including display and merchandising, stock management and generation,?maintaining?shop standards, layout of store. Provide the highest levels of customer service to our customers and visitors to the?shop?and support our volunteers to do the same. Work alongside a team of well-trained volunteers positively and collaboratively. Ensure that all charity policies, retail standards, and operating procedures are adhered to by all volunteers and are maintained and followed consistently. This includes Gift Aid, GDPR, Cyber Security, Health and Safety and Trading Standards. Support the?superstore management team?to ensure?accurate?handling of?stock. Operate the EPOS system?in accordance with?charity policy to ensure accounting and stock control are correct. Prepare and complete?retail?administration in the absence?of?the management team,?always adhering to?charity policy and procedures. Train and work alongside a?team of volunteers to deliver an outstanding customer experience. Create a welcoming professional atmosphere and deliver?high standards?of customer service for all customers. Handle?complaints effectively and efficiently, escalating to?management?where they cannot be resolved at a local level.

About You

To be considered for this role, you will need:

To ideally be educated to GCSE?level?or equivalent but not essential. To ideally?to?have a?proven?track record?in?retail. To have previous?experience in charity sector or commercial sector is desirable. A basic understanding of Microsoft Office programs?including Outlook,?Word?and Excel. To be organised with good time management skills. To have the ability to prioritise workload and meet deadlines. To have good communication and interpersonal skills with a customer-focused approach.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, (recruitment@ycr.org.uk) before 29 January 2026. Please read our?privacy notice?before applying.

Yorkshire Cancer Research is a responsible and flexible employer.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us at recruitment@ycr.org.uk or call the People Team on 01423 642803.

Job Types: Full-time, Part-time, Permanent

Benefits:

Additional leave Company events Company pension Cycle to work scheme Enhanced maternity leave Free fitness classes Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person