Job Description

We have an exciting opportunity at

Creams Cafe in Telford !

We are looking for a commited and enthusiastic individual with a vibrant and friendly personality to join our management team !

The ideal candidate MUST have at least 1 years supervisor working experience leading a team and must also have knowledge and experience working in a hospitality customer service role, with contactable references.

We are looking for people with outgoing personalities, who will work together with our management team to provide outstanding service to all of our customers and drive the business forward.

You need to be flexible and available to work a variety of shifts that will include some late evening shifts.

Creams is the UK's leading Italian Gelato Dessert Restaurant Group serving an inspiring range of Waffles, Crepes, Sundaes, Milkshakes, Coffee, Cakes and delicious Gelato Ice Cream, as well a variety of Vegan options ! What's not to love about working in our Dessert Restaurant where fun and treats are the order of the day !

The role :

As a Supervisor, you'll be responsible for a variety of exciting tasks to support our management team in the day to day running of the business, whilst ensuring that you provide excellent service to all of our guests.

Supervisor responsibilities include :

To welcome, serve and guide all of our guests with great friendly service To lead and inspire our team members on every shift To work with your colleagues as a team, communicating in a positive, caring and respectful manner at all times To support our management team in training new starters To prepare the shift plan and organise the team on shift to ensure that all scheduled tasks are completed and guest satisfaction is maximised To perform all opening and closing procedures, including cashing up at the end of each day To handle all types of guest feedback in a positive manner, taking appropriate follow up action and reporting these to management To ensure that all menu items are displayed, prepared and served to brand standards To ensure that all menu items are made to our builder sheet specifications To perform daily fridge, freezer and food temperature checks To monitor and control wastage To place orders and carry out stock checks To implement all product promotions and new menu launches to time and quality standards To comply with all food safety standards, company policies and procedures

Supervisor benefits :

A fun, vibrant working environment with plenty of variety and challenge ! Discounted food and drink whilst on duty, as well as when you visit us in your free time ! Free Creams Learning Sweet online training, with CPD accredited certificates ! Hands on training and support from the start by our management team ! Discounted shopping across a range of stores at Telford Shopping Centre !
Job Types: Full-time, Part-time

Pay: 10.00-12.55 per hour

Benefits:

Discounted or free food Employee discount Store discount
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Night shift Weekend availability
Experience:

Supervising: 1 year (required)
Work Location: In person