Job Description

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you're interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading....

Vivienne Westwood is looking for a S

upervisor

to join the R

etail Team

in the B

icester Village store

on a FULL TIME basis. In return you will receive a competitive wage of 13.

81

an hour

KEY RESPONSIBILITIES

Provide regular feedback to the Manager and Assistant Manager regarding store performance and other store operative issues Ensure that product deliveries and stock movements are processed according to Company stock management guidelines Be responsible for the good image of the Store, ensuring it is clean and well maintained according to the Company Visual Merchandising standards Lead by example, acting as a role model for the team. Providing excellent level of customer service and surpassing customer expectations at every opportunity, Maximising every selling opportunity to achieve store and individual sale targets and KPI indicators, Responding to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise, Following Company procedures and policies to maintain security of stock, customer records and cash handling, Enhancing standards of merchandise presentation and housekeeping, Ensuring all customers' orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures, Taking every opportunity to capture customer data in order to expand the VW UK database and encourage repeat visits and customers loyalty, Attending and participating in all store meetings and training events as required, Ensuring good communication and professionalism is maintained at all times, Adhering to company policy regarding dress code and conduct as outlined in the staff handbook, Maintaining shop standards, Taking active part in preparation and conducting stock takes, Helping with cashing up, Coaching and training other staff on sales and customer service, Assisting with training new staff, Monitoring individual staff daily/ monthly sale targets and coach them when needed to improve their sales and KPIs, Fulfilling any other tasks as outlined by the Store Management

PROFILE & KEY SKILLS

Between 1 and 3 years of experience in a luxury retail business as a Sales Supervisor Strong experience in managing, developing and motivating sales team while delivering an exceptionally high level of customer service Excellent communication skills (both verbal and non-verbal) and ability to meet and exceed customers' expectations every time.

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

BENEFITS

Commission Uniform allowance Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment

Applications may close before the deadline, so please apply early to avoid disappointment.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.

For our privacy statement please visit this

link