Job Description

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we've grown to be one of the most recognisable names on the high streets in the UK. We've evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world. We live and breathe the outdoors, from simple walks and technical hikes, to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them...



Supervisor - Blacks Outdoor Retail

Role overview:

Being part of the store's Management team,youwill provide managerial support and help maintainand improve the levels of customer service throughout your section. You will provide assistancein the supervision of all staff while maintainingthe standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basisas instructed by Store Management.

Responsibilities:

As a supervisor, you'llbe doing the following:

Deliver excellent customer serviceby addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.



Drive and exceed sales targetsby monitoring staff service levels, utilizingin-store devices to offer the full product range, and analysing reports for effective product placement.



Maintain high visual merchandising standardsby using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.



Train and develop staffby assistingwith new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectivesand KPI's:

Contribute to achieving or exceeding the stores sales target.



Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.



Achieve upselling or cross-selling targets.



Ensure stock accuracy during store Audits.



Ensure all new colleagues complete mandatory training required.

Skills and Experience:

Previoussupervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment



Passionate about retail & the outdoors.



Previousexperience of coaching and mentoring individuals



Strong communicationskills



Strong attention to detail & ability to maintainhigh standardson the shop floor



Promote JD Group values to internal and external stakeholders



Benefits



We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:



Company discount of 25% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)



Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)



Access to counselling services, digital healthand well-being advice through our benefits platform (TELUS Health)



Health cash plans



Wide range of internal development courses to support personal and professional development throughout your career journey with the Group



Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)



Discounted Gym memberships at JD Gyms



Access to colleague networks, to share lived experiences and support initiatives that drive positive change.



Opportunities to volunteer and contribute to JD Foundation



Employer engagement forums to help influence positive change



Incremental Holiday Allowance



Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.



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