Job Description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.



JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.



We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role overview:

Being part of the store's Junior Management team,you will provide managerial support and help maintainand improve the levels of customer service throughout your section. You will provide assistancein the supervision of all staff while maintainingthe standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basisas instructed by Store Management.

Responsibilities:

Customer Service



Provide customers with excellent levels of Customer service.



Deal with customer complaints and enquires, providing the best possible outcome.



Ensure the personal appearance of sales staff is in line with company guidelines.



Have an understanding ofthe Customer Service measuring programme.



Sales



Ensure that targets are achieved and, where possible, exceeded.



Monitor staff service levels in order tomaximise store sales.



Utilise in-store devices, making sure that the customer is offered the whole product range.



Use reports to assistyou in product placement of key selling lines.



Visual Merchandising



Attract, engageand motivate customers into making purchases in store by using the latest visual techniques.



Provide assistancewith the maintenance of standards on the sales floor.



Keep stock clean and presentable at all times.



Retail Management experience would be advantageous



Excellent Time Management skills



Strong verbal and written communication skills.



IT skills- Microsoft Outlook, Wordand Excel.



Training & Development



Encourage personal progression throughout your store



Provide assistancewith the induction and training of new starters.



Assistwith the development of existing staff, ensuring that personnel completes?the relevant E-Assessments.

Role objectivesand KPI's:

Ensure the highest level of customer satisfaction by driving and maintainingexceptional service standards and promptly and addressing customer needs.



Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.



Lead and develop the shopfloor team to ensure high performance, engagementand adherence to store policies and procedures.



Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience:

Retail Supervisor experience would be advantageous.



Excellent Time Management skills



Strong verbal and written communication skills.



IT skills- Microsoft Outlook, Wordand Excel.



We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.



Thank you for your time



#JD