Job Description

PUTT PUTT SOCIAL Coventry is looking for a new Supervisor!

Join us on a journey to the far east, an immersive crazy golf experience like never before! With exotic drinks, Asian inspired food, karaoke and arcade games - part of a brand new interactive entertainment venue coming to Coventry city centre!

Job Title - Supervisor

Job Overview

- Reporting into the General Manager you will lead, inspire and forge an environment where we "

Create Unforgettable Experiences One Guest at a Time". Ensuring the safety of our team members and guests, operational excellence & helping to drive the business forward commercially are all important elements of the role.

Relentlessly pursue perfection.

We are looking for a Supervisor to join our team and help run all aspects of our new business across the mini golf and games, bar and kitchen operations. This is the ideal position for a driven, reliable, organised and ambitious professional who is looking to take the step to step in to a management role or advance their career in hospitality in the competitive socialising field.

You will need to be calm, flexible, committed and eager to put your style into the business, manage the team and lead from the front.

Key Measures of Success

The maintenance and on-going improvement of the Company's guest experience and feedback performance A 5 star food hygiene rating The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring The achievement of the Company's Key Performance Indicators including revenue targets, operating costs, stock control targets and overall budget management

Duties and Responsibilities

Assist the management team with most aspects of running a the business including working in the kitchen Committed to high standards of food preparation and presentation Excellent knowledge of allergens Report any health and safety concerns to the General Manager Be flexible and committed to customer requests wherever possible You will thrive in a multi-function, fast-paced, high footfall environment where being hands on is an essential part of your role, in the kitchen, behind the bar and assisting guests. Follow the site's opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform Maintain high standards of food hygiene in line with company procedures You will lead the way when it comes to 'Getting stuck in' and showing your team what a leader you are As part of the site management team you will sometimes take responsibility for the site in the absence of the General Manager ensuring full handovers take place before GM absence You will enjoy partnering with your General Manager in recruiting, coaching, developing and mentoring other staff Guest experience is at the heart of what we do so the ability to be face to face with your guests when you're needed most is essential You will spot opportunities to increase revenue and highlight your ideas to the GM The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda in day-to-day site operations To help ensure that the site maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training To assist with the day-to-day maintenance and on-going improvement of the site's overall presentational standards, internally and externally To assist and support the General Manager to ensure the effective and efficient operation of the site's overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering services, and active management of all required inspection regimes You will need to be a great communicator to your team and your guests ensuring all feedback is dealt with promptly & professionally You will be adaptable, resilient, smart, full of integrity and a real role model To assist and support the General Manager in the operation of the store's team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required You will create and maintain an exciting and energetic workplace for your team and a safe, fun-filled, exciting venue for all of our guests Speak to every team member on each of your shifts

Qualifications/Skills

Ideally at least 1 year experience as a team leader or supervisor Previous kitchen experience Food Hygiene Level 2 A good level of written and spoken English Basic IT skills 3-day first-aid certificate desirable but not essential

Working Conditions

You will work 25-40 hours per week based on 5 days out of 7 with weekend work essential- flexibility is a key requirement There will be a mixture of daytime and evening work Due to the demographic of our guests, we operate a strict non-smoking site. Smoking or vaping is not permitted on shift at any time.
This is intended to give you an idea of your role and responsibilities. You may from time to time be required to fulfil tasks additional to this job description.

Job Types: Part-time, Permanent

Pay: 12.00-13.00 per hour

Expected hours: 25 - 40 per week

Benefits:

Company pension Employee discount
Schedule:

8 hour shift Day shift Flexitime Monday to Friday Night shift Weekend availability
Ability to commute/relocate:

Coventry, CV1 1DX: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you local to Coventry centre or can you reliably commute? What is your shift availability weekly? (Please note this is a hourly paid position with a range of 25-40hours a week)
Experience:

Supervising : 1 year (preferred) kitchen: 1 year (preferred)
Licence/Certification:

Food Hygiene Certificate (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 26/05/2025
Expected start date: 02/06/2025