Job Description

Applicants must be available for Saturday 24.05.2025 at 11:00 a.m. for an assessment / interview. Please do not apply if you are unavailable or if you cannot attend on that day.

About Us

Wing Yip is the UK's leading Oriental food retailer, proudly serving both public and trade customers. Operating from our modernised Nechells store, we've built a trusted reputation over more than 50 years in business. With around 300 employees across four locations, we are continuing to grow and are currently inviting applications for various roles across multiple departments.

About the Role

This is a full-time role based on a 40-hour flexible contract, working 5 out of 7 days per week.

Role Overview

In this role, you'll work closely with team members and management to support the store's day-to-day operations. You'll be expected to evaluate existing processes, identify areas for improvement, and contribute to maintaining high standards of customer service. The position also involves assisting with staff supervision both on the shop floor and within the warehouse.

Customer Service

Lead by example to provide excellent customer service Professionally handle customer enquiries and resolve complaints Ensure staff appearance and conduct meet company standards

Merchandising

Ensure all pricing is accurate, clear, and legally compliant Monitor stock levels and ensure correct rotation and storage on a daily basis

Training & Development

Support the induction and training of new team members Promote continuous development and ensure the completion of required E-Assessments

Skills, Experience & Requirements

Previous supervisory experience is an advantage Excellent time management and organisational skills Proficient in Microsoft Outlook, Word, and Excel Confident in leading and motivating a team in alignment with company values

Additional Responsibilities

Adhere to chill chain and food safety temperature regulations Maintain cleanliness and organisation in all work areas Follow stock control procedures accurately Comply with all health and safety policies Support other departments as needed Undertake any reasonable tasks required to support business operations

About You

We are looking for someone who:

Is motivated and keen to learn new skills Works well across departments and adapts to different tasks Communicates effectively and approaches problems proactively Is flexible with working hours, including weekends Is looking for long-term, stable employment (minimum 12-month commitment)

Please note:

Only applications submitted with an up-to-date CV will be considered.

Job Type: Full-time

Pay: From 14.85 per hour

Additional pay:

Yearly bonus
Benefits:

Canteen Company events Company pension Employee discount Free parking Referral programme
Work Location: In person