Job Description

Important: Assessment/Interview Date

Applicants

must be available

to attend an assessment and interview on

Friday, 30th May 2025 at 11:00 a.m.

Please

do not apply

if you are unable to attend on this date.

Language Requirements

Proficiency in English is essential

Chinese language skills (Cantonese or Mandarin) are preferred

About Us

Wing Yip is the UK's leading Oriental food retailer, proudly serving both the public and trade customers. Based at our modernised store in Nechells, we have earned a trusted reputation over more than 50 years in business. With approximately 300 employees across four national locations, we continue to grow and are now inviting applications for a variety of roles across multiple departments.

About the Role

This is a

full-time position

based on a

flexible 40-hour contract

, working

5 out of 7 days per week

.

Role Overview

You will work closely with team members and management to support the daily operations of the store. The role involves evaluating current processes, identifying areas for improvement, and helping maintain high standards of customer service. You will also assist in supervising staff both on the shop floor and in the warehouse.

Key Responsibilities

Customer Service

Lead by example to deliver outstanding customer service Respond to customer enquiries professionally and resolve complaints efficiently Ensure all staff meet company standards in both appearance and conduct

Merchandising

Maintain accurate, clear, and compliant pricing across all products Monitor stock levels and ensure proper stock rotation and storage daily

Training & Development

Assist with onboarding and training new team members Encourage ongoing learning and ensure completion of all required E-Assessments

Operational Support

Comply with chill chain and food safety temperature regulations Maintain cleanliness and organisation in all work areas Follow stock control and health & safety procedures Support other departments as required Perform any reasonable tasks that support the business

Skills & Experience Required

Previous supervisory experience is advantageous Strong time management and organisational abilities Competent in Microsoft Outlook, Word, and Excel Confident in leading and motivating a team in alignment with company values

About You

We are seeking a candidate who:

Is motivated, dependable, and eager to learn new skills Works well across different departments and adapts to varied tasks Communicates clearly and approaches problems proactively Is flexible with working hours, including weekends Is seeking long-term, stable employment (minimum 12-month commitment)

Application Note

Only applications submitted with an

up-to-date CV

will be considered.

Job Type: Full-time

Pay: From 14.85 per hour

Additional pay:

Yearly bonus
Benefits:

Canteen Company events Company pension Employee discount Free parking Referral programme
Work Location: In person