Job Description

The Company

We offer the Ultimate Casino Experience in Donegal, (Muff) Newry & Coleraine

Job Title: Full time Supervisor

Full time 33 - 44 hours

Rate per hour: 13.50

Paid Weekly - 12 week Rota

This is a fully flexible role, shifts are days, nights, weekdays and weekends.

The Opportunity

MAX Casino is recruiting Full- time Supervisor to join the Team at Max Casino Muff located at Texaco Muff Fuel Station

The job that we are offering, will allow you to kick-start your career in the Gaming industry that is constantly evolving, dynamic and transformational.

Ideally you will already be an experienced Supervisor / Team Leader in another shop. However, applications are encouraged from anyone who may have existing Supervisor / Team Leader experience.

Supervisor

As a Supervisor you will be supporting the manager in the day to day operation of the business . You must build relationships with our customers and potential customers and assist in ensuring we are supplying the appropriate goods and services to meet their needs and wants.

As part of our team you must be customer focused and goal orientated

Responsibilities

Support the manager in the day to day operation of the business

Deliver the best quality standard customer service in the industry

Deal with all customers communications in a competent friendly and professional manner

Ensure good interaction between employees and management

Assist attracting training and retaining your employee team and developing them to their full potential

Consider and develop novel and improved ways of carrying out tasks

Push for the implementation of company procedures in all business environments

Empty Slots, readings slots, refloat

Create staff rota

Live our values of Service, Teamwork, Ambition, Responsibility and Solutions

To comply with all company procedures as required

Recommend the loyalty program to customers

Maintain thorough records and accounts of all operations in the cash desk

Professional, positive and results focused

These responsibilities are neither exclusive or exhaustive and may be changed by the company

Qualifications

Bubbly personality

Experience in supervising a team

Ability to provide excellent customer service.

5 GCSE or more

Good communications skills both orally and written.

Cash handling experience.

Experience in the leisure industry

Technical experience

Experience working with the public

Cash handling experience

A Supervisor should have retail training or qualification or qualification by experience

We expect excellent communications skills confidence and ability to achieve

Candidates would be expected to be IT competent

Candidates must show ability to train and motivate staff

Candidates should be able to demonstrate that they can handle difficult situations in a clam and professional manner

Closing date 26.05.25

Job Type: Full-time

Pay: 13.50 per hour

Schedule:

12 hour shift Day shift Holidays Night shift Weekend availability
Experience:

cash handling: 1 year (preferred) betting shop: 1 year (preferred) customer service: 1 year (preferred)
Work Location: In person