Job Description

Are you a skilled Gas Supervisor looking to make a difference in your community? Join LiveWest, the largest housing association in the South West, and help us provide high-quality homes and services to our customers.
As a Supervisor in our Gas team, you will lead a team of Gas Engineers to ensure the successful delivery of operations relevant to our gas and heating services across a geographical area, in line with LiveWest business objectives.
This role is a mobile role, working predominately in the Camborne area. You will ideally be based within a 30 minute commute of this patch.
Key Responsibilities:

• Gas Safe Compliance: Manage and supervise the carrying out of fault finding and maintenance duties in accordance with contract and service specifications, including the registration of new gas installations for Building Control Regulations.
• Health and Safety: Ensure you and your team operate within the appropriate policies and procedures, particularly Health and Safety regulations, making sure the working environment, our property, and our customers are safe and secure at all times.
• Team Leadership: Lead and coach a team of Gas Engineers, including recruitment, induction of new starters, and all line management responsibilities.
• Customer Satisfaction: Drive customer satisfaction and results through the team by ensuring they are skilled and have the right values and behaviours to deliver the end result.
• Business Support: Lead on and assist operational colleagues in resolving difficult problems, ensuring all parties are kept informed, in line with agreed processes and service specifications.
• Procurement and Planning: Manage the ordering of materials for Gas Engineers, monitor hired equipment, and liaise with planners daily to review resource and workload.
• On-Call Participation: Take part in an out-of-hours on-call structure including resolution of escalated enquiries from external out-of-hours call provider and on call Gas Engineers.

Why Join LiveWest:

• Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained.
• Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
• Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services.

We will consider an application from you if you are looking to work flexibly and this will be discussed at interview stage.
This role is being offered on a full time, 12 month fixed term basis working 40 hours per week.
For further information about this role, and LiveWest, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Gas Supervisor, you will have the essential skills and experience for a level two role (please see candidate information pack) and the following role specific skills and experience:

• Post-Qualification Experience: A minimum of 5 years' experience (industry standard).
• Technical Expertise: Knowledge of British Standards, Gas Safe, and HSE standards, along with technical diagnosis of electrical, gas, and boiler faults.
• Health and Safety Awareness: Working knowledge of Health and Safety in building and maintenance works.
• Supervisory Experience: Experience in a supervisory or management role, including recruitment and mentoring of teams.
• Communication Skills: Ability to build relationships with internal and external partners and stakeholders.
• IT Skills: Proficient in the use and application of mobile technology.
• Driving Licence: A full, valid UK driving licence is essential.

Qualifications:
Essential:

• CCN1 (Domestic core element).
• CENWAT1 (Domestic Gas Central Heating Boilers and Water Heaters).
• CKR1 (Cookers).
• HTR1 (Heaters).
• Good level of literacy and numeracy.

Desirable:

• LPG (Bottled Gas) - Required to complete within a reasonable timeframe after successfully passing the probation period.
• OFTEC (Oil Qualification) - Required to complete within a reasonable timeframe after successfully passing the probation period.
• OFTEC or Equivalent (Solid Fuel Qualification) - Required to complete within a reasonable timeframe after successfully passing the probation period.
• Corgi Level 3 Auditing.
• Water Regs WRAS.
• Unvented Hot Water.
• CIH Level 3 in Housing Maintenance and Asset Management.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:

• Company Van: Includes a fuel card for work-related travel.
• Full Kit: Uniform and PPE supplied for your safety and convenience.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.

Skills Required