Job Description

As a

Venue Supervisor

, you'll be responsible for overseeing the smooth operation of the venue during your shift. This includes managing staff, ensuring the safety and satisfaction of all guests, coordinating events and parties, and addressing any issues that arise. You'll play a key role in maintaining a fun, safe, and professional environment for both customers and employees.

Key Responsibilities:

Supervise day-to-day venue operations during scheduled shifts Lead and support front-of-house and activity staff across all attraction areas Oversee setup and delivery of parties and private events (birthday parties, corporate bookings, etc.) Ensure excellent customer service is delivered at all times Troubleshoot and resolve customer issues or complaints professionally and efficiently Monitor and maintain health & safety procedures across all activities Conduct daily safety checks and activity equipment inspections Maintain cleanliness, organization, and presentation of all attraction and party areas Cash handling, daily reports, and end-of-day reconciliation Train and mentor new staff; assist with performance reviews and coaching Communicate effectively with management team on stock levels, maintenance issues, and customer feedback

Requirements:

Proven experience in a supervisory or team lead role, preferably in leisure, hospitality, or entertainment Experience managing or working in fast-paced, customer-facing environments Strong leadership and problem-solving skills Excellent communication and interpersonal abilities Ability to work evenings, weekends, and holidays as required Knowledge of health & safety protocols in an activity-based venue (training provided if needed) Calm under pressure, with a proactive and hands-on approach First Aid certification (preferred or willingness to obtain) Must be 18+ (due to axe throwing and late-night events licensing regulations)

What We Offer:

Fun and engaging work environment Opportunities for progression within a growing company Staff discounts and free access to venue attractions Training and development A chance to be part of creating unforgettable experiences for guests!
Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: From 12.21 per hour

Expected hours: 1 - 40 per week

Benefits:

Discounted or free food Employee discount Store discount
Work Location: In person