Job Description

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Supervisor to join us at our client site in London. Our client is one of the largest pedestrianised communities around, with modern offices, retail, food and drink outlets all in one place. Alongside this are modern gardens giving the site a unique feel.



As a Supervisor you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.



This role will be responsible for delivering the command-and-control function using control room systems, processes and procedures at any client based control room. You provide a proactive and effective security over watch of the assigned client buildings and public realm.

What do you get from us:

Shift Pattern -

4 on, 4 off days and nights 19.00pm-07.00am-07.00am-19.00pm

Pay:

16.27 per hour

Company Sick Pay

Company Pension Scheme

Life Assurance Scheme

Access to an

Online GP Service

for you and your dependents

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- access to mental health support specialists

Specific site benefits

-Cycle parking

A typical day in the life as a Supervisor:

Manage daily shift rotations and work schedules ensuring all contracted hours & additional ad-hoc hours are manned on time within your area. You will anticipate gaps, provide solutions and cover but keep Operations Support Manager and DSM informed. Inspect/check every shift that all staff assigned to the given portfolio under command are on time, smart and clean, carrying their valid SIA licence, have completed all training topics, signed their RA's and AI's on Tracktic Ensure all Permits to work are checked on shift handover Identify daily per shift all Lone Working situations. Report any that are discovered ASAP that are not registered Understand and review all building requirements, fire panels, escalation plans and AI SOPS every shift Attend the daily Supervisors meeting as directed passing on all relevant information to staff and with other supervisors. Raise with DSM all issues and risks opportunities and threats Notify DSM and OSM if there are open shifts in your under 10 days in advance, work with Scheduler and DSM to fill the gaps Ensure KPI measures are understood and delivered at Supervisor and security officer level Communicate and co-ordinate through chain of command both upwards and downwards Maintain a secure and comprehensive contact list for all departmental personnel Work with the Training Manager to ensure all staff training is timely, compliant and effective Responsible for the professional development of all staff under your command liaising with Training Manager Produce daily/weekly reports, statistics and documentation relating to the activities in your area Manage, mitigate and when required investigate all customer complaints and identify non-conformances and then take or initiate the corrective action (consulting with management where required)

What are we looking for?

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.


Demonstrable and proven experience managing a large workforce (30 plus) on a day to day basis Satisfactorily achieve the required standards at all times. Strong data inputting and administration skills Demonstrate proven negotiation, listening and problem-solving skills Experience in dealing with multiple issues at once, prioritising and resolving problems Have experience in critical asset, crisis and incident management The ability to communicate with officers, colleagues, clients, contractors and management in the appropriate manner Visit and see all Property Managers or delegates withing the portfolio daily The ability to effectively deal with incidents with demonstrable resilience and self-control Demonstrate excellent customer engagement with very good verbal and written communication skills Must be a confident and strong individual with gravitas and moral courage Deliver positive first and last impressions and expect the same from all staff See the big picture providing a proactive and effective security/customer/engagement service at all times Be a relationship builder, excellent communicator and engagement professional Have demonstrable people management skills and experience Be a diplomat, polite yet confident and with expert time management, possessing the ability to multi-task and work under pressure. You will be responsible for security operations, staff and assets so you will be held accountable. DS licence



Apply today and secure your future with Wilson James!

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability



Our Vetting Requirements

To be successful, candidates selected for an interview must provide evidence of their last 5 years of employment history; any gaps (e.g., education, traveling, or claiming benefits) must be explained and supported with documentation. This helps us to maintain our compliance in upholding the BS7858 employment checks certification. For more information on this, please click here



Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.