Job Description

CAFE LINEA

Set in a prestigious location in Chelsea, this exciting new opening celebrates seasonal produce and precision-led, modern dining with a "less is more" ethos.

THE ROLE

As the Supervisor at Cafe Linea, you will be instrumental in delivering a seamless guest experience and supporting the day-to-day operations of our high-standard all-day dining restaurant. With a focus on guest relations, service excellence, and team support, you will act as a role model for the staff while ensuring that every guest interaction reflects the premium standards of Cafe Linea.


As the Supervisor at Cafe Linea, you will be responsible for:


Guest Relations

Anticipate guest needs and provide proactive solutions to ensure exceptional experiences. Respond promptly to feedback, resolving concerns with professionalism and turning challenges into opportunities for improvement. Foster strong relationships with regular guests, creating a welcoming and familiar environment. Support with guests enquires, ensuring all interactions are warm, attentive, and professional.

Team Support and Leadership

Lead by example on the floor, providing hands-on support to service staff during busy shifts. Deliver on-the-job training to ensure all team members are confident in delivering consistent service. Motivate and inspire the team, fostering a collaborative and positive work culture. Assist in managing shift schedules and ensuring adequate staff coverage at all times.

Service Excellence

Uphold and enforce service steps to ensure a smooth and cohesive guest journey. Monitor service flow and identify opportunities for improvement to enhance efficiency. Act as a resource for the team, addressing questions, resolving issues, and ensuring smooth communication between kitchen and front-of-house teams.

Operational Oversight and Continuous Improvement

Conduct regular walkthroughs to ensure cleanliness, functionality, and aesthetic appeal of all areas. Gather and analyse guest and team feedback to identify areas for improvement and innovation. Assist with private events, ensuring all details align with Cafe Linea's standards. Ensure all health and safety, food hygiene, and licensing standards are upheld at all times

WHAT ARE YOU LIKE?

The ideal candidate will possess:

Creative Vision and Passion

A true love for hospitality innovation and a drive to make a lasting impact on an exciting, new addition to London's culinary scene. You'll thrive on opportunities to leave your creative mark.

Guest First Mentality:

A relentless commitment to delivering impeccable service, maintaining the highest standards for product quality and service. Detail-oriented, with an uncompromising focus on every guest.

People Centric Leadership:

A strong belief that caring for the team comes first. You'll cultivate an environment where individuals feel supported, empowered, and inspired to excel.

Inspiring and Humble Leadership:

A hands-on leader who motivates through example, creating lasting connections within the team and instilling a sense of pride and purpose in daily operations.

Eagerness for Complexity:

A readiness to embrace the challenges of a multifaceted, start-up environment with enthusiasm and perseverance. You'll thrive on solving problems and driving innovation.

Collaboration with Senior Leadership:

Enthusiasm for working closely with an experienced leadership team and the Founders to shape the restaurant's identity and direction.

Organizational Mastery:

Exceptional organizational skills, capable of implementing systems and processes that ensure smooth operations and long-term consistency, even in your absence.

Ambition and Vision:

A drive not only to grow within the business but to actively shape its future, contributing to its evolution and success.

WHAT'S IN IT FOR YOU?

Be Part of Something Special:

Join an ambitious, highly experienced senior team at the ground level of an exciting new venture, taking a pivotal role in shaping its success and long-term culture.Shape the Future Culture:

Help create a modern, forward-thinking, and people-focused workplace that values innovation, collaboration, and individuality from day one.Unlock Career Progression:

Grow with the business as it expands, benefiting from a variety of career advancement opportunities tailored to your aspirations and achievements.Rewarding Compensation:

Enjoy a competitive salary package that recognizes your skills, experience, and contributions, complemented by sales incentives and performance-based bonuses to reward your impact.Generous Time Off:

Recharge and maintain a healthy work-life balance with 28 days of holiday (inclusive of bank holidays).Employee Benefits

:

Access an array of perks to support your well-being and enjoyment of the role, including:Free meals during shifts and discounts for your rest days. Dedicated training programs focused on personal and professional growth. A colleague recognition and awards program featuring generous prizes. A special birthday gift to celebrate your big day. A "refer a friend" bonus scheme to reward you for bringing great talent to the team. Cycle to work Scheme Celebrate your career anniversaries with us, complementary meal for you and a friend after each year of service.
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