Job Description

Job title:

Supervisor

Reports

to:

Shop Manager

Responsible

for:

Team Members



Purpose of Role
To assist the management team in the smooth running of the shop, delivering the highest possible standards of customer experience & product quality through leading, supporting and coaching of the team whilst on duty. To oversee the smooth running of the shop in the absence of the manager.



Key Objectives
Acting as a role model and leading the team to provide an excellent experience and outstanding product quality for each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times

Ensuring that the preparation & service of all products is completed to the correct standards at all times

Planning, organising and monitoring the workload & productivity of the team whilst promoting excellent teamwork

Assisting the manager with daily & weekly management tasks & responsibilities to ensure the smooth running of the shop

Taking responsibility for all company policies & legal requirements whilst on duty as required

Following reasonable instruction from the management team and carrying out miscellaneous duties as required at all times


Responsibilities

Retail

duties

and

experience

Ensuring a fast, efficient service by monitoring that customers are not kept waiting at any time

Ensuring that team members have a good level of product knowledge and are capable to assist customers with their questions and requirements at all times

Driving sales by leading promotional activity on shift, such as sampling and encouraging customers to try new products

Dealing effectively and courteously with any customer complaints, ensuring that these are always resolved before the customer leaves as much as possible; investigating the causes of any complaints and reporting these to the manager

Leading the team to maintain the shop's product display by ensuring it is consistently meeting guidelines, always well-presented with the correct labels, and full of the correct products for the time of day

Communicating effectively with the rest of the team regarding potential product shortages to prevent items from running out and keeping the displays looking full

Leading customer experience activity for the team, including the monitoring of customer feedback trends and loyalty card holders and feeding these back to the manager & team



Production duties and experience
Ensuring a fast, efficient service by monitoring product levels with the retail team and ensuring good product availability; communicating effectively with the rest of the team regarding potential product shortages to prevent items from running out and keeping the displays looking full

Ensuring that no sub-standard products are put out for display or served to a customer at any stage

Recording & reporting any wastage to the manager

Ordering, accepting deliver and processing supplier invoices









General duties and experience for all Supervisors
Maintaining team member personnel & training records and payroll administration

Managing the team member induction process, ensuring that all new starters receive a fantastic welcome, effective training period, and are signed off to the required standard

Maintaining the stock management process, including ordering, monitoring the correct processing of deliveries, creation of productions plans and returns

Monitoring stock wastage on a regular basis, including correct processes & controls to minimise wastage levels; minimising stock wastage through correct ordering and receiving stock procedures, stock rotation and product labelling

Maintaining correct stock levels of non-consumables through ordering control

Analysing product quality & consistency on a regular basis, and working with the manager to ensure the correct standards are achieved

Ensuring that Food Safety controls are followed at all times, including participating in safety audits and implementing suggestions for continuous improvement

Undertaking any duties as required to ensure the smooth weekly running of the shop

Following weekly administration procedures as required & assigned by the manager to assist with the day-to-day running of the shop

Assisting the manager to follow up on any performance issues, e.g. lateness, discrepancies, incidents; participating in regular team job chats

Ensuring that the team are fully briefed and trained on any new products, and any promotional activity, as appropriate

Following all team member responsibilities & leading the team to deliver these

Assisting with running team meetings and producing weekly / monthly team communication to ensure the smooth running of the shop

Taking responsibility for being a key holder of the premises, including all related policies & procedures

Following all company financial policies & procedures including cash handling guidelines and till code of practice

Ensuring that the security of the cash and stock is maintained

Leading team briefings as and when appropriate

Leading & monitoring all required procedures for the opening and/ or closing of the shop

Notifying the manager of any performance issues, e.g. lateness, discrepancies, incidents

Dealing with any issues that arise each shift promptly and professionally, seeking advice from the manager where necessary

Following daily admin procedures as required & assigned by the manager to assist with day-to-day running of the shop

Adhering to all aspects of fire safety, Health & Safety, Food Safety, Trading Standards, COSHH and other company policies

Assisting with the delivery of fire training and other required safety training as needed

Wearing the uniform with pride and maintaining the highest level of personal hygiene

Planning & leading all required cleaning duties, and ensuring that all areas of the shop are maintained to the agreed standards of cleanliness and hygiene and left accordingly at the end of the shift

Ensuring that the team are working in a clean, safe and hygienic manner at all times, including responsibility for the health, safety and welfare of all customers, colleagues and yourself

Attending regular company meetings as required

Undertaking any duties as required to ensure the smooth daily running of the shop



Attributes
u Passion for leading an excellent customer experience


u Passion for leading food & drink quality


u Excellent communication skills including verbal English


u Fantastic standards and a professional approach


u Outgoing & lively personality


u Flexible and committed


u Highly motivated


u Team player





The

above

are

key

tasks

for

the

role

but

please

note

that

this

is

not

an

exhaustive

list

and

may

change

from

time

to

time in line with business needs.


INDFOH