Job Description

Aram by Imad is a daytime cafe-deli-restaurant at Somerset House, serving authentic Syrian and Eastern Mediterranean dishes--packed with baked goods, salads, wraps, and rich coffees. Evenings bring a spirit of community, culture, and connection through events that support emerging culinary talent.



As a Supervisor, you will oversee the daily operations of the restaurant, ensuring


efficiency, high-quality service, and customer satisfaction. You will lead the team, manage


budgets, optimize performance, and uphold health and safety standards while fostering a


positive and professional work environment.



Key Responsibilities:

Oversee daily restaurant operations, ensuring smooth and efficient service. Lead, train, and motivate staff to provide exceptional customer service. Develop and implement operational strategies to improve efficiency and

profitability.

Monitor and manage budgets, costs, and financial performance. Ensure compliance with all health, safety, and licensing regulations. Handle customer feedback and complaints professionally, ensuring guest

satisfaction.

Maintain high standards of cleanliness and organization in all areas of the

restaurant.

Manage inventory, supplier relationships, and ordering processes. Create staff schedules and ensure appropriate coverage for smooth operations. Work closely with the kitchen and bar teams to maintain consistency in food and

beverage service.

Drive marketing initiatives and promotional events to increase restaurant visibility

and sales.



Requirements:

Previous experience as a Supervisoror in a similar leadership role within

hospitality.

Strong leadership, communication, and problem-solving skills. Proven ability to manage budgets, control costs, and drive profitability. Excellent customer service skills with a passion for hospitality. Ability to work under pressure in a fast-paced environment. Knowledge of health and safety regulations in food service. Flexible availability, including evenings, weekends, and holidays. Experience with POS systems and restaurant management software is a plus.


Benefits:

Staff discounts on food and beverages. Opportunities for career growth and professional development. Supportive and dynamic team environment. Flexible working conditions.
INDFOH