Job Description

What we look for in a Supervisor:


As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.


What We Offer Our Supervisors:

Access to our Career Pathway, Apprenticeships and training and development courses Free on shift Meals Weekly pay 28 days holiday per year 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms Share Save Scheme Company Pension Scheme Birthday day off

Required Skills & Experience:Previous experience in a busy bar or hospitality environment -- ideally some supervisory or team-lead experience. Strong leadership, communication and interpersonal skills -- comfortable interacting with guests and team members alike. Good knowledge of beverages (alcoholic & non-alcoholic), cocktail preparation, service presentation and bar equipment. Ability to work a flexible schedule including evenings, weekends and possibly holidays or special events. Familiarity with licensing regulations, health & safety and cash handling. Organised, proactive, able to adapt to fast-paced and changing situations.

Supervisor Key Responsibilities:

Lead and motivate bar staff to provide consistent, high quality service. Supervise opening, running and closing of shifts: ensuring bar areas are clean, well-stocked, and ready for service. Monitor and manage stock, including drink inventory, ordering and storage, to maintain cost control and minimise wastage. Ensure adherence to licensing laws, health & safety and food hygiene standards. Handle guest enquiries, complaints or issues professionally, ensuring a positive guest experience. Coordinate with other departments (kitchen, floor staff, events) to ensure seamless operations. Assist management in meeting sales targets, analising performance metrics and recommending improvements.

The Bull's Head

We are Barnes's most unique pub, with an island bar, a snug, sixty-cover restaurant, a stunning private room as well as a large events space overlooking the river. On top of our loyal regulars, we host weddings, birthday parties and all sorts of celebrations. Not to forget our historical jazz room, which dates back to the fifties, where we host live jazz music. Our Head Chef Vlad, and his team, pride themselves on fresh, seasonal produce and what we think is the best Sunday roast in Barnes. Conor and the front-of-house team strive to offer guests a fun and relaxed environment, where 4 legged friends are welcome. When it comes to service, we believe it's about doing the basics really well and attention to detail, but above all, it's about the people. You can make a difference and make our customers' visits truly memorable. If you'd like to join our ever-growing team then get in touch.


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