Job Description

Supervisor
26,900 per annum - 40 hours per week
Hours between 6am and 10pm
Address: Burton Services, M6 Northbound between Junction 35 and 36, Carnforth LA6 1JF
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food's handy range of high-quality food and exceptional service as we transform the UK's rest stop experience
What we offer our Supervisors:

• Annual bonus up to 3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner

What you'll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!
Where our customer's journey pauses, yours just begins.
Apply today!
*Please note internally this role is called Team Leader.
INDTL
Want to know what it's like to work for us? Find out from our colleague Terri
Founded in 2001, We are the UK's leader in motorway rest stops.
We have more than 54 locations throughout the country, with over 6,000 colleagues dedicated to customer satisfaction. We're one moto family, there are so many incredible brands to work with such as, WHSmith, Costa, KFC, Pret A Manger, Burger King and many more.
We've carved out a reputation for providing excellent customer service. We're not perfect yet, but we strive to be. That's why we have made it our mission to transform the UK's rest stop experience.

Skills Required