We have the newest gaming and entertainment technology, ranging from video games to virtual reality simulators. Enjoy managing people and providing the best customer experience possible? Apply today!
About the Job:
We're looking for an experienced Supervisor to ensure daily tasks are achieved, staff are organised, and customers have the best possible experience during their YuMe visit. Your days will vary but in general you will be:
Assigning Floor Crew Member duties for the day
Organising break times
Monitoring start and end times, reporting any absences or lateness
Motivating team members & maintaining a culture of exceptional customer service by role modelling and coaching
Sharing product knowledge with Floor Crew Members
Ensuring all Company procedures are followed correctly
Acting as an escalation route for Floor Crew Members who need additional assistance with a customer query
Regular housekeeping to ensure the site clean and hygienic at all times
Ensuring prize counters and vending machines are fully stocked at all times
About You:
Excellent customer service skills, ability to build a rapport with customers and ensure they have the best visit possible
A hands-on can-do approach, with the ability to work well within a team
Ethical and trustworthy - working with young customers
Ability to problem solve, keeping the needs of the customer and business in mind
Supervising or team leader experience
IT skills
Right to work in the UK
Hours / Pay:
Rota shift patterns covering Mon-Sun, 10am - 10pm
Part-time 30 hours per week
12.50 per hour
28 days holiday
Company pension
Unlimited access to games
Employee Assistance Programme (includes up to 6 counselling sessions per year)
Everyone has fond memories of going to the arcades with friends and family, come and help us create those memories for families in Newcastle - apply today!
Interested? Want to know more? Apply today!
Job Type: Part-time
Pay: 13.27 per hour
Expected hours: No less than 30 per week
Work authorisation:
United Kingdom (required)
Work Location: In person
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