Job Description

Supervisor

Job Type:

Part-time

Expected hours:

30 per week

Work Location:

Newcastle (The Gate)

We have the newest gaming and entertainment technology, ranging from video games to virtual reality simulators. Enjoy managing people and providing the best customer experience possible? Apply today!

About the Job:

We're looking for an experienced Supervisor to ensure daily tasks are achieved, staff are organised, and customers have the best possible experience during their YuMe visit. Your days will vary but in general you will be:

Assigning Floor Crew Member duties for the day Organising break times Monitoring start and end times, reporting any absences or lateness Motivating team members & maintaining a culture of exceptional customer service by role modelling and coaching Sharing product knowledge with Floor Crew Members Ensuring all Company procedures are followed correctly Acting as an escalation route for Floor Crew Members who need additional assistance with a customer query Regular housekeeping to ensure the site clean and hygienic at all times Ensuring prize counters and vending machines are fully stocked at all times

About You:

Excellent customer service skills, ability to build a rapport with customers and ensure they have the best visit possible A hands-on can-do approach, with the ability to work well within a team Ethical and trustworthy - working with young customers Ability to problem solve, keeping the needs of the customer and business in mind Supervising or team leader experience IT skills Right to work in the UK

Hours / Pay:

Rota shift patterns covering Mon-Sun, 10am - 10pm Part-time 30 hours per week 12.50 per hour 28 days holiday Company pension Unlimited access to games Employee Assistance Programme (includes up to 6 counselling sessions per year)

Everyone has fond memories of going to the arcades with friends and family, come and help us create those memories for families in Newcastle - apply today!

Interested? Want to know more? Apply today!

Job Type: Part-time

Pay: 13.27 per hour

Expected hours: No less than 30 per week

Work authorisation:

United Kingdom (required)
Work Location: In person