Job Description

Fluffy Fluffy is a dessert cafe renowned for its fluffy and airy award-winning souffle pancakes. As the leading and largest souffle pancake and dessert brand, our goal is to spread happiness and create sweet moments through our carefully crafted desserts.

Your primary responsibilities are to dispense all facets of work associated to your role, including:

Operational Excellence

Oversee daily store operations during your shift, including opening and closing duties. Ensure all products meet Fluffy Fluffy's quality, portion, and presentation standards. Monitor food safety, hygiene, and cleanliness across all workstations and customer areas. Assist in managing stock levels and waste control, reporting shortages or issues to the manager. Prepare and manage weekly rota Place orders across all suppliers as and when required

Team Leadership

Motivate and support staff on shift to deliver excellent guest experiences. Delegate tasks effectively and ensure smooth communication across FOH and BOH. Assist in training new team members to Fluffy Fluffy standards. Support management by giving real-time feedback and escalating concerns where needed. Present oneself professionally in line with brand standards When required, trips to local supermarkets and cash and carries Keep up to date cash balance and supplier invoice spreadsheets Ensure spice in available for operations Ensure suitable shift handover including store reset Opening and closing of the store Manage end of day cashing out

Customer Service

Ensure customers receive prompt, friendly, and personal service. Handle in store customer feedback and complaints professionally and efficiently. Maintain a calm and positive environment during busy periods. Good attitude and communication amongst team members and management

Compliance & Reporting

Uphold food hygiene, health & safety, and allergen procedures at all times. Ensure all team members adhere to company policies and store protocols. Escalate any incidents or maintenance issues. Responsible for inventory expiry dates checks Perform cleaning tasks in accordance with daily checklists and cleaning standards Upload paper receipts to IRIS platform
Any other duties in line with a supervisor role when required, as assigned by the store manager and directors.

What We're Looking For

Possess an outgoing, enthusiastic, and friendly attitude. Ability to work under pressure and in a fast-paced environment and identify and use resources to improve overall operations. High attention to detail. Teamwork and interpersonal skills. Multi-tasking skills. Willingness to learn Effective listening, written and verbal communication skills with excellent organizing and planning skills. Food Handler's certification is a plus - will be provided

What we offer

Fully comprehensive training including the fluffy Pancakes, Artisan drinks, Pastries and much more
Level 2 Food and Hygine Training

Free food and drinks on and off shift 50% off for family
20% off for friends

Job Type: Full-time

Pay: 12.30-12.50 per hour

Benefits:

Employee discount
Ability to commute/relocate:

Nottingham NG1 2EW: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

How many hours per week can you work?
Experience:

Baking: 2 years (preferred)
Work Location: In person