Job Description

Social Bite is a charity and social enterprise business providing homes, jobs,
food, and support to empower people to transform their own lives. Our
network of coffee shops provides free food to over 150 people from the
homeless community in Edinburgh, Glasgow and Aberdeen every day. We
work to end people's isolation and exclusion by helping them overcome
barriers.

We are looking for someone special to join our team as a supervisor for our
London Coffee Shop, 448 The Strand).

Not only will you bring a real enthusiasm for great customer service, but you
will also have experience in supervising a small coffee shop and a desire to
join our collaborative movement to end homelessness.

You will be one of a small network of stores who support each other.
This is an exciting opportunity to make a real impact - not just through
providing outstanding customer service, but also by embodying our values,
promoting our brand, and fostering a culture of excellence among your team.
You will come with experience in supervising a small coffee / dessert shop or
catering operation with a desire to join our collaborative movement to end
homelessness.

In this role, you'll have autonomy over the day-to-day running of the unit,( in
the absence of the manager) with the responsibility that comes with it. You'll
lead by example, inspiring your team to deliver a first-class experience for
every customer while encouraging them to promote our brand and upsell,
where possible. You'll also be part of a small network of stores that collaborate
and support each other.

We need you to be:

Customer-focused with an eye for detail, ensuring every customer
interaction is exceptional

Good with numbers, confidently managing stock control, financial
reporting, and compliance checks like food temperatures

An inspiring leader with creative ideas and keen to pass on your
knowledge to help develop your team? A people person who loves seeing your team grow

Passionate and driven, with a clear focus on ensuring the unit thrives
and succeeds

A great communicator who collaborates effectively with both your
team, colleagues and other stakeholders

We'd like you to have the following experience:

As a Barista of a small coffee shop Proven supervisory experience Running shifts in the absence of Managers Health and safety within a food environment, ensuring compliance with
best practices and regulations

Food-related retail controls, such as managing stock, costs, staff
scheduling, and banking procedures.

Why join us?

This is more than just a job - it's an opportunity to be part of something bigger.

You'll not only have the chance to supervise a successful retail operation but
also play a key role in upholding our values and creating an environment
where your team and unit can truly excel.

We are keen to recruit as soon as possible, so all applications will be
considered as they are received and interviews scheduled on a rolling basis,
therefore early applications for this role are encouraged.

If you believe you'd be the perfect fit for this role, please click 'Apply Now' and
send us your CV and a cover message (up to 500 words). Your cover message
should give us a sense of who you and help us understand why you would be a
good fit for this role.

Job Types: Permanent, part time (30 hours)

Benefits:

Company pension scheme Employee discounts via Reward Gateway (shopping, dining, lifestyle) Blue Light Card Scheme Cycle to Work Scheme Mental health and wellbeing support Group life assurance - death in service Discounted or free food
Schedule: Weekend availability

Application question(s):

Do you have experience in upselling products or driving sales in a retail
environment?

Do you have experience supervising a retail food or catering operation? Have you supervised a small team in a customer-facing environment
before?

Job Types: Part-time, Permanent

Pay: 15.35 per hour

Benefits:

Discounted or free food
Ability to commute/relocate:

London WC2R 0QU: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience in upselling products or driving sales in a retail environment? Do you have experience supervising a retail food or catering operation? Have you supervised a small team in a customer-facing environment before?
Work authorisation:

United Kingdom (required)
Work Location: In person