Job Description

Testlands Wellbeing Hub Supervisor (Green Lane)

About Testlands Wellbeing Hub

Testlands Wellbeing Hub at Green Lane is a valued community space that aims to reduce the poverty of opportunity by offering inclusive and accessible activities for all. We work with partners across sport, education, health, and wellbeing, while providing a range of in-house services delivered by our dedicated team. Our mission is simple:

Because We Care

.

Role Overview

As a Wellbeing Hub Supervisor, you will play a vital leadership role in ensuring the hub operates smoothly, safely, and in line with our values. You will support the team, lead on shift operations, and ensure our customers receive the highest quality service.

Key Responsibilities

Operational Leadership

Lead the day-to-day operations of the hub during your shift. Coordinate site schedules including maintenance and cleaning. Coordinate

weekly rotas shared via bright HR, ensuring they are completed 4 weeks in advance

. Ensure

staff check availability and update any conflicts 72 hrs in advance

for the rota. Ensure delivery of all services to the highest standards.

People Leadership

Support and oversee the team, providing guidance, training, and coaching. Conduct performance reviews and development conversations. Lead by example in line with our ethos, values, OOBA and 1-3-1 decision-making frameworks. Ensure

all Hub team members complete site-specific induction and SOP review

. Ensure

Fire, H&S, and safeguarding training is assigned via BrightSafe

.

Customer Experience

Deliver excellent customer service, handling queries and complaints professionally. Promote a positive and welcoming environment for all visitors. Ensure booking systems and customer interactions meet organisational standards, using

EOLA

for bookings, membership information, and reporting. Provide a

friendly, inclusive customer service aligned with Testlands values

and use the

"Because We Care" tone

for customer service. Handle complaints by

recording informal complaints in the site logbook

and

escalating unresolved or serious issues to the Hub Lead

.

Health, Safety, and Compliance

Ensure compliance with all health, safety, fire, and safeguarding procedures. Oversee safe manual handling practices and site security. Maintain working knowledge of all relevant policies and procedures. Ensure fire drills and weekly alarm tests are

recorded on BrightSafe

. Oversee compliance by

logging all incidents/site issues immediately in BrightSafe

. Ensure

all incidents are logged within 24 hours

. Oversee compliance tasks like

PAT testing, drills, and inspections

.

Communication & Review

Participate in the

Weekly Team Briefing

(Events, hire needs, and site checks). Contribute to the

Monthly Hub Lead Review

(Compliance, usage reports, and improvement areas).

Essential Criteria

Proven experience in team leadership or supervisory roles. Experience in managing operations and taking responsibility for outcomes. Minimum Level 3 qualification or equivalent. Commitment to work evenings and weekends as required. Excellent communication and problem-solving skills. Ability to maintain professionalism and confidentiality.

Desirable Criteria

Experience in community, leisure, or wellbeing settings. Knowledge of safeguarding practices (training provided if needed). First Aid qualification (training provided if needed).

Terms and Benefits

Pay:

Starting salary of 12.50 per hour

Hours:

Minimum of 19.5 hours per week, including evenings and weekends, with opportunities for additional hours

Contract:

Permanent, subject to probation

Location:

Green Lane, Southampton

Benefits:

Staff wellbeing support, ongoing training and development, access to hub facilities when available, workplace pension scheme, opportunities for career progression and professional development, and free parking.

Safer Recruitment

Testlands is committed to safeguarding and promoting the welfare of children and vulnerable adults. This role is subject to satisfactory references and an enhanced DBS check.

How to Apply

To apply, please submit your CV and a brief covering statement explaining your suitability for the role to

recruitment@testlands.com

.

Applications:

Open

25 September 2025

and close

6 October 2025

.

Interviews:

Thursday

9

and Friday 10 October*.

Start date:

As soon as possible.
Job Type: Part-time

Pay: From 12.50 per hour

Expected hours: No less than 19.5 per week

Benefits:

Company pension Employee discount Gym membership On-site gym On-site parking Store discount
Education:

A-Level or equivalent (required)
Experience:

Leadership: 1 year (required) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Supervising: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 06/10/2025