Job Description

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities:

Bear Builder Role:

Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience

Actively engage with guests, demonstrating genuine enthusiasm for our brand

Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience

Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests

Strong team commitment; be dependable, engaged, and helpful

Floor Leader on Duty Role:

Be a role model to others in providing exceptional guest service to ensure a memorable experience

Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals

Model Experience First behaviors

Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations

Preferred Qualifications:

Build-A-Bear store associate experience

Behavioral Traits for Success:

Thrives in an Experience First environment

Connects with others to inspire results

Enjoys meeting and interacting with new people

Possesses a "How can I help" attitude

Strong desire to develop, train, and support others' success

Exercises good judgment in ambiguous situations

Displays strong initiative and self-direction

Thrives in a dynamic and changing environment

Able to remain calm when faced with challenging circumstances

Working Environment:

Active retail store leadership requires the ability to sit, stand, and move around for duration of shift

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

Decision-making, judgment, and execution

Ability to create an Experience First culture for guests and associates

Achievement of assigned goals

Consistent execution of operational standards

Stakeholder feedback

Job Types: Part-time, Permanent

Expected hours: No less than 12 per week

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Referral programme Store discount
Schedule:

Overtime Weekend availability
Work Location: In person

Reference ID: Supervisor12 - Kingston