Job Description

University of St Andrews Shop

Supervisor - Job description

About us

Our store is the official retailer to the University of St Andrews. It provides?high quality University branded clothing and goods?and?provides?a welcoming point for university visitors, tourists and the public.???

Our aim is to provide a broad range of the highest quality of merchandise to an international family of alumni, students, staff and visitors.

Leadership

Provide quality line-management to the team to ensure a consistently excellent customer experience Enable a positive and inclusive environment Lead daily team briefings to ensure colleagues are aware of all requirements and targets for the day ahead Be proactive in sharing feedback and observations to the Manager so we consistently deliver exceptional customer and colleague experiences and turn these into practical suggestions to support continuous improvements
Retail Operations

Communicate service standards with confidence and consistency to deliver unique and memorable experiences for all our customers and ensure these standards are always met Develop extensive product knowledge to train colleagues and enhance the customer experience Support Manager achieving company strategy Achieve KPIs as instructed by management Recording health and safety and security issues as appropriate Engaging with customers and their queries, dealing with them swiftly and professionally Manage stock deliveries and ensure delivery notes are filed for processing Ensure stock rotation and stock control processes are accurate and consistent to maximise sales at all times Ensure visual merchandising standards are maintained to the highest standard Ensure housekeeping is completed by the team on daily basis to maintain a clean and tidy environment for both customers, staff and visitors. Assist in managing internet orders, enquires and returns Create rota to ensure the Shop is open at required times, and appropriately staffed
To be successful in this role, you will have:

A minimum of 1 years' experience of supervising and developing teams with a proven record of accomplishment in meeting commercial, operational and quality targets Understanding of processes and procedures relating to recruitment, employee relations, HR policy, and workforce planning Effective communication skills Excellent customer service skills Effective leadership skills and attributes Proven initiative - ability to contribute ideas for better working Ability to work on own and as part of a team Attention to detail Competent verbal and written communicator Use of IT systems, word and excel
Personal Attributes/Competencies:

Positive, enthusiastic, can-do attitude Friendly and approachable Reliable and consistent Responsible and trustworthy Ability to work under pressure
Job Types: Full-time, Permanent

Pay: 13.00 per hour

Expected hours: No more than 37.5 per week

Benefits:

Company pension Store discount
Work Location: In person

Reference ID: Supervisor