Job Description

About Us

We are an exciting new padel club opening in Worcester, featuring 4 courts, a contemporary cafe and smoothie bar, equipment hire services, and retail facilities. We're passionate about bringing this fast-growing sport to the local community and creating a welcoming, professional environment for players of all abilities.

Role Overview

We are seeking an enthusiastic and reliable Padel Club Supervisor to support our General Manager and ensure smooth daily operations. This is an excellent opportunity to be part of a growing sport and develop your management skills in a dynamic, customer-focused environment.

Key Responsibilities

Supervise day-to-day club operations including courts, cafe, retail and equipment hire Ensure exceptional customer service standards are maintained at all times Coordinate facility maintenance and report any issues promptly Handle customer enquiries, complaints, and feedback professionally Ensure health and safety procedures are followed at all times Provide guidance and support to junior staff members Cover shifts and step in where needed to ensure smooth operations Support the organisation of tournaments, events, and social activities Ensure facilities are clean, safe, and presentable at all times Monitor stock levels for cafe, retail, and equipment hire Assist with social media content and promotional activities Manage opening and closing procedures

Essential Requirements

Minimum 1-2 years supervisory or team leader experience in sports, leisure, hospitality, or retail Strong customer service skills with a friendly, approachable manner Experience handling cash, POS systems, and booking software Excellent communication and interpersonal skills Ability to remain calm under pressure and resolve conflicts Flexible approach to working hours including evenings, weekends, and holidays Reliable, punctual, and professional attitude

Desirable Requirements

Experience in sports facilities, gyms, or leisure centres Knowledge of padel or racquet sports First aid certification Social media and basic marketing skills

What We Offer

Competitive salary Comprehensive training and development opportunities Free club membership including court time and cafe discounts Opportunity to grow with the business and progress your career Supportive management team Modern, well-equipped facility in an exciting, growing sport 28 days annual leave including bank holidays Company pension scheme Staff social events

Application Process

To apply please submit:

Current CV highlighting relevant experience Cover letter explaining why you're the right fit for this role
Job Types: Full-time, Permanent

Pay: 24,500.00-27,500.00 per year

Benefits:

Company pension Employee discount On-site parking Store discount
Work Location: In person