Job Description

THE ROLE INCLUDES

Assisting customers with their projects, through expert knowledge of all Little Greene colours and wallpapers.

Delivering excellent service to ensure high levels of customer service.

Undertaking store administration duties such as updating financial records.

Completing customer orders which can be in store, via email and via the telephone.

Mixing and preparing any paint orders in store.

Placing customer and showroom stock orders through the Little Greene ordering system.

Liaising with clients in a confident, engaging manner via email, telephone and in person.

In the absence of the Showroom Manager will take responsibility for the day to day running of the showroom in terms of opening and closing, running the day shift, delegation, ensuring company procedures are followed.

Promoting the Colour Consultancy offer to all appropriate clients.

Ensuring a high level of visual presentation in the showroom.

In the absence of the Showroom Manager, responding to customer complaints and concerns in a professional manner.

Responding to emails in the absence of the Showroom Manager.

Attending events and trade shows whilst acting as an ambassador for the brand.

Having an awareness of the importance of Health and Safety in the workplace and reporting any concerns to the Showroom Manager.

LOCATION

King's Road, Chelsea, London

EXPERIENCE REQUIRED

A keen interest in colour and interior design.

Experience in a retail sales environment of a supervisory level.

Possess a strong attention to detail and will be highly organised.

Exceptional communication and customer service skills - especially over the telephone and via email.

Confidence with use of IT systems such as Word, Excel, EPOS system.

The ability to work under pressure to meet tight deadlines.

The ability to work well as part of a team and on their own.

Job Type: Full-time

Pay: Up to 27,200.00 per year

Additional pay:

Commission pay Yearly bonus
Benefits:

Company pension
Schedule:

8 hour shift
Work Location: In person

Reference ID: LG-20250611-CHE