Job Description

Job reference 325014

Supplier Performance & Contract Manager

Competitive salary plus 4,000 car allowance, healthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time


The role will be based 3x days a week in either our Sheffield or London Office.

Extra Benefits

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Family friendly support

- enhanced maternity pay, paternity leave, adoption leave and shared parental leave

Discounts and offers

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
Supportive and generous company

sick pay

Your Wellbeing

- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone. Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.


We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.


Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/



Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.


#LI-POST







The Supplier Performance & Contract Manager is responsible for the end-to-end governance of small to medium scale contracts, aligned to Royal Mail Technology goals and objectives.


Location: London or Sheffield


In this role you will:



Manage contracts and supplier relationships in line with best practice and in accordance with the Royal Mail Technology Supplier Management Policy and Standards Apply appropriate contractual and commercial management skills, tools and techniques in order to ensure the effectiveness of supplier contracts to meet and exceed contractual obligations, deliver value and minimize risk. Work closely with Technology, Business and Procurement colleagues to build and govern supplier relationships and fit-for-purpose contracts Take personal responsibility and accountability for suppliers within scope, acting as a subject matter authority and role model Pro-active and Effective contract demand and renewal planning that deliver's best value contract extensions and / or renewals Help further develop and work within a team dedicated to providing a centre of excellence in contract, commercial and relationship management Perform contract, commercial review and contract administration e.g. Change Control Notices, Change Requests, Work Packages whilst maintaining all subsequently amended operational IT contracts under management Provide key commercial support for IT programmes including ad-hoc commercial support and expertise across Royal Mail Work with the Head of Supplier and Contract Management and the Supplier Relationship Managers in the evaluation of Supplier responses and proposals including production of key briefing notes and responding to wider stakeholder requirements Oversee asset (including license) management activity Deliver additional supplier relationship responsibilities determined by the needs of the team or individual development requirements

Qualifications and experience required:

Contract and Commercial Management experience (preferably Technology) with both critical and operational supplier relationships and contracts, that includes an in-depth knowledge of contract structures and terms Full life-cycle contract and commercial management in a complex environment, including e2e supplier governance and development Commercial and stakeholder management skills, and a consistent track record of building strong internal business and supplier relationships Developing and managing multiple contracts and relationships Strong negotiation skills, being able to demonstrate experience of supporting, leading and managing negotiations for complex agreements, including dispute management Ability to analyse, understand and enforce contractual obligations, whilst balancing out the need to maintain and grow a strong interdependent relationship with suppliers Strong MS Office skills, particularly Excel * Experience in managing large scale contracts and supporting initiatives that deliver value and cost savings from 3rd party suppliers