Job Description

Job Title: Supplier Relationship Manager - Claims
Location: Leicester or Bexhill (Hybrid)

Welcome to Hastings Direct - Pam Angel (HR Director)

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.

Role overview

As our Supplier Relationship Manager, you'll be working across key suppliers in our Claims Supply Chain to delivery procurement projects and manage key suppliers, contract risk, adherence and truly drive innovation and improved value from our suppliers throughout the lifecycle. You'll be developing and delivering ambitious plans in partnership with business leaders, taking a highly proactive approach to identifying and prioritising opportunities, driving business engagement, researching latest developments, key players and any other opportunities within your supply chain area.

Job details - you'll need to have demonstrable experience in:Working with business owners to drive strategic alignment between the business and the supplier base, aligning strategic objectives and defining the strategic roadmap Ensuring appropriate supplier meetings are conducted, in alignment with the supplier framework - defining the agenda, chairing meetings, minute taking and ensuring any follow up actions for key meetings are noted and followed up on Ensuring key supplier risks are highlighted and actions are in place to address them and ensuring internal governance processes are carried out consistently for all suppliers Contributing to our commercial initiatives and giving our operational teams a platform to communicate with our supply chain Ensuring processes are in place to monitor regulatory adherence and adherence to internal quality standards and expectations of our customers and other suppliers Ensuring supplier reporting is delivered in a timely manner and that all issues and remedial actions are captured and followed up on (in a timely manner)


Essential skills/experience:Significant experience in a similar role (I.e. currently working as a supplier relationship manager) in a regulated environment, and any claims knowledge is highly beneficial Highly organised and able to demonstrate how they've managed multiple projects at once and delivered these successfully Effective stakeholder engagement ability with strong communication, presentation and influencing skills

The interview process
Our interview process involves the below:Recruiter screening call 1st stage interview with hiring leader 2nd interview with hiring leader and another leader (case study)


As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and 5k car allowance you will also receive...
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ....

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
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