Job Description

We are looking for a driven and detail-oriented Supply Chain Manager to lead the development and execution of our Sales & Operations Planning (S&OP) process while driving measurable improvements in On-Time Delivery (OTD) performance for our top revenue-generating customers.

This is a strategic, customer-facing role that blends data analysis, cross-functional collaboration, and process ownership to ensure supply chain excellence and customer satisfaction.

Principal Purpose

Reporting directly to the UK Supply Chain Manager the role will be a member of the UK operational management team. As part of the team the role will be responsible for contributing toward the achievement of the company's strategic and operational targets and overall business aims across all UK sites.

The role will drive continuous improvement to customer service and supplier performance whilst ensuring operational efficiencies to best position the organisation for continued growth.

Key Responsibilities

Manage/Support the Supply Chain team - Production and Materials Scheduling. Analyse OTD performance and identify root causes for gaps against the 97.5% target. Drive OTD improvement initiatives and ensure accountability across stakeholders. Lead the design and implementation of a robust S&OP process, translating commercial revenue forecasts into SKU-level demand plans. Own the end-to-end forecast process with an 18-month rolling view, ensuring alignment with material purchasing and stocking strategies. Build and maintain strong relationships with customer supply chain teams to enhance confidence in delivery performance. Chair weekly OTD and order book reviews with key customers. Communicate material supply risks using a 4-week forward-looking horizon. Lead the development and implementation of a robust S&OP process with an 18-month rolling forecast. Translate commercial revenue forecasts into SKU-level demand plans to support material purchasing and stocking strategies. Report monthly on forecast accuracy and lead initiatives to achieve a minimum of 70% accuracy.

Essential Skills and Experience

Proven supply chain experience in a manufacturing environment. Managed a team Commercial outlook with customer-facing responsibilities. Strong understanding of ERP/MRP systems (Epicor preferred). Process/Systems implementation knowledge and driving process improvement. Advanced Excel skills and a data-driven mindset. Excellent communication and interpersonal skills. Ability to manage multiple priorities and deliver under pressure.

Qualifications

Proven experience in a similar customer-facing supply chain or operations role. Strong understanding of ERP/MRP systems (Epicor preferred). Advanced proficiency in Microsoft Excel. Excellent communication and interpersonal skills. Ability to manage multiple priorities and deliver under pressure.
Experience working in cross-functional teams and driving process improvements

Why Join Us?

Be a key influencer in shaping our supply chain and customer experience strategy. Opportunity for Growth and Development Work in a collaborative, fast-paced environment with real impact.
Job Type: Full-time

Benefits:

Additional leave Bereavement leave Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person