Job Description

Supply Chain Manager, based Waltham Abbey (Hybrid role). Salary 52-56k p.a. + many benefits.

An exciting time to join an award-winning, growing business in a newly created role. We're on the hunt for a

Supply Chain Manager

who's ready to lead, inspire, and optimise our DC team to ensure excellent service levels and on-time deliveries for product availability in store.

The Benefits:

At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most.


Competitive salary of up to 56k p.a. (depending on experience)

iTrent financial wellbeing

package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.

Retail Trust membership

- counselling, wellbeing and financial support for the retail industry

Colleague 'Treats'

- numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips

Colleague 'We Care' wellbeing & medical support services

- online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand).

30% off Jollyes branded products

(and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too.

Pension scheme

provided by Legal & General

Additional paid leave

for your wedding, new pet coming home and your birthday off! Enhanced family leave policies

Top Dog Award scheme

- colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes

Buy/Sell holiday scheme

- can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement!

Cycle2Work scheme

- up to 47% off a new bike & accessories via Halfords

Discounted membership for David Lloyd Clubs

- access to gym, pool, spa, classes, racquet sports, kids clubs and more

This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) or our DC in Middlewich and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week.

The Role: Supply Chain Manager

Reporting to the Head of Supply Chain and managing a small team of field based Analysts, key measurements include forecast accuracy vs actual sales, management of our 3PL providers, stock turnover rate, cost per unit moved, product availability, SLA adherence and NPS scores.



A full job description is available on request, but to summarise your key responsibilities:

Leadership & Team Management

Coach and develop a high-performing team of Supply Chain Analysts Allocate category responsibilities and foster a collaborative, value-led culture Step in for the Head of Supply Chain when needed

Category Ownership

Manage your own product category with precision and insight Forecast demand, monitor supplier performance, and ensure stock availability Identify risks and develop proactive mitigation strategies

Supplier & 3PL Collaboration

Work closely with our 3PL partner to ensure smooth inbound logistics Partner with Buying to align on launches, replenishment, and supplier capacity Explore backhaul opportunities to optimise costs

Planning & Forecasting

Build and maintain accurate demand forecasts Translate sales and promotional plans into actionable stock requirements Continuously review supply performance and stock health

Process Improvement & Reporting

Lead initiatives to boost efficiency and accuracy Deliver insightful reports to Commercial, Finance, and Supply Chain leadership Support system optimisation and collaborate with Space Planning

The Skills - Supply Chain Manager

To be successful in this role, you'll need the following skills, experience and qualities:


A background in supply chain planning, forecasting or analyst roles (Ideally within retail or FMCG) Progression into Supply Chain team management with good leadership and team development skills Strong analytical and problem solving skills, with the ability to work with large data sets Excellent communication and relationship building skills Proficiency with supply chain planning tools (e.g. Slim), Excel and data visualisation platforms Aligned with our values
+ Genuine - Honest, reliable and trusted to deliver
+ Focused - Driven to meet goals and do what matters most
+ Wise - Insightful and data led in planning and decisin making
+ Eager - Practive, enthusiastic and always looking for improvement
+ Together - A team player who builds strong connections across the business

About Jollyes - The Pet People

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer 2024' (under 250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply:


If you're looking for a career with an award-winning company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today!

Respectfully, no agencies please