Job Description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to 1,000 in bonus rewards!

Role overview

You will be responsible for reviewing and processing warranty claims, ensuring they adhere to company policies and regulations.

Communicating with customers and internal stakeholders about claim statuses and resolving any issues.

Overseeing the warranty process from initial claim through to final resolution.

Analysing warranty data to identify trends, patterns and recurring issues to inform product development and warranty processes

Monitor the warranty budget and inform on a weekly basis on track figures against the set target for the financial year.

Key tasks

Work with the sourcing and supply chain team to establish and implement warranty-related policies and procedures for any potential new supplier or equipment Manage warranty processes, claims, and daily warranty operations Analyse and evaluate warranty data and claims to determine validity, accuracy, and eligibility Liaise and collaborate with customers, suppliers, colleagues, warehouse operations and manufacturers to address and resolve warranty-related issues. Produce regular reports and analyses on warranty claims and performance metrics Administer warranty costs and budgets, including forecasting and expenses Collaborate with customer service, quality assurance, and product development teams on identifying and resolving recurring issues

Key services provided by the team

Order fulfilment, the Sheffield operation is the central point of the JLA supply chain Returns processing Warranty management

Knowledge and Skills

(what you know and what you can do)

Strong understanding of general warranty terms, regulations, and guidelines Ability to process and administer data in a timely fashion Exceptional attention to detail Ability to assess and interpret technical documentation and specifications Outstanding analytical skills

Experience

(what you have done)

Prior working experience in warranty management or claims processing

Personal qualities

(the way you think and act)

Attention to detail Problem-solving Proactive mindset
Job Type: Full-time

Pay: Up to 27,000.00 per year

Benefits:

Canteen Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Work Location: In person